T-mobile Fonesafe insurance scam

I bought insurance in good faith. I lost my phone on Monday, searched high and low for it for two days and decided it was definitely lost so called Fonesafe on Friday morning. They took me through a 15-minute lucrative (for them) call, only to tell me at the very end of the call that as it was more than 48 hours since I last had my phone I couldn't make a claim. I am LIVID!

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I am livid too. Ordered a new line and a new contract for my daughter. Went through all the insurance business. This was a year ago. My daughters phone got coffee spilt on it and I rang Fonesafe only to be told that my daighter isn't a registered user and that the claim isn't valid. T mobile and fonesafe saying I shoudl have registered her as a user of this phone and if I'd have read the small print, I would have seen it. Complete farce. To say I'm angry is an understatement.

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I upgraded my phone with T mobile , however did not inform Fonesafe , as a result they will not pay out for my new phone which is worth 300 pounds . I am looking to take this further and possibly to the FOS , any info on this would be greatful

da_killaz AT hotmail.com

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A variation on this happened to me too. I called within 24 hours (despite being in a completely different time zone, with Fonesafe hardly providing a 24-7 service), and Fonesafe assured me that they would contact T-Mobile to tell them my phone had been stolen. T-Mobile says they never received such a call, and as a result, Fonesafe will not pay up. Misleading customers must be a lucrative business for them...