Comcast Has Terrible Service

I have been a comcast customer over 3 years, paying almost 200 a month for cable and internet (which is too high anyways). I decided to upgrade my service and went to the Comcast store on Poplar to trade in my box for an upgraded one. I waited behind 27 customers for over an hour before being served and getting my box. I took it home only to find it didn't work. I spent hours on the phone Sunday trying to get it repaired, and finally they scheduled me for a tech to come replace my box Monday between 2-4. When the tech arrived at 5:15, he didn't even have the box I needed. I called Comcast again and after waiting for at least 20 minutes on hold, they said they would send the right box with a tech on Wednesday who was coming to install my phone line. Wednesday came and the tech called to confirm, and when I asked if he had the box, he said he had no idea about. I spent 3 hours on the phone getting transferred from person to person, was even given a fake number to call their corporate office, had supervisers say they would call me back and never did. Thankfully, the tech was a nice guy and went and got the box before coming to install the phone. He was at my house till 8:45 at night, and left before the box started working, and I found out later that night that the box he gave me was also defective. I had now spent over 10 hours trying to do a simple thing, get a working cable box. A supervisor told me all she could do was give me a 10 dollar credit for the inconvience and pro-rate my bill to account for the days I didn't have service..that amounted to less than 20 bucks. Since I couldn't afford to spend another 3 hours of my afternoon waiting on someone to bring me a box that probably wouldn't work anyways, I am going to have to disconnect the equipment myself, go to Comcast, wait in line, go home and install the equipment myself and HOPE that maybe on the 4th try I might get a box that works. And all of this headache is worth a mere 20 bucks or so off of a 200 dollar bill...Comcast doesn't care about providing good service to hardworking people who they overcharge monthly and provide bad service, my On-Demand channel works about 1/4 of the time...I'm switching carriers and I highly recommend you don't sign up with Comcast if you want quality cable service.