hp - HP customer service

Posted on Tuesday, January 6th, 2009 at 8:35pm CST by 7d63fcbd

Product: slimline desktop s3100n

Company: hp

Location: US

URL: http://hp.com/

Category: Other

I bought this HP Slimline in Nov of 2007. In Sep 2008, the monitor would blank after a while, just a line of light at the top and bottom. The HP website indicated that there had been a power supply/motherboard/video card issue with this model. I contacted HP support via email, and after trading emails with them, they told me they were ending a box so that I could mail my machine in for bench repair. 3 months, many emails, and a ridiculous 'chat' session, and as of 8:32pm 1/6/09, STILL NO BOX AND NO INTELLIGENT ASSISTANCE.


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