Bad Service at Wal Mart

Today on January 3 around 8 pm, I went to your store for an exchange of an gift set. Well the item I was returning, price was reduced. I told the tall male customer service person that I was willing to keep the item if I got a price adjustment. The guy said okay. Then I told him, that the rest of the items on the receipt were in my car and could I do the other items that I had bought a week earlier. <br>He said "yes!" Well, I go to my car and come back 20 minutes later and got another customer service rep. Well, I told her I just want to do a return and buy back. She asked me who said I could do this. I pointed to the guy next to her. <br>He told her "he did." She takes the item and goes two different people. She comes back with an female African manager. <br>I asked "what was the problem?" She said, that I could not return the items because they were holiday items. (Vanilla Lotion & Soap gift set). I asked " Where on this receipt or on the board above me, that it said that?" <br>She said, "It has always been that way. I told her, that I just did it 5 minutes ago, and someone else approved it, why was the process changing now. They said the other guy did not get it approved by a manager. <br> I told the argumentative manager "Since I was getting bad customer service, then I could return the items with a receipt since she was refusing to give me price the adjustment!" <br>She storms off, in an angry tone saying "I will not allow it!" Then I told short female customer service rep that computer allowed a price adjustment without a manager, why do we need to discuss it with the manager. She goes on and says that the guy next her was new. <br> I told her "I didn't care, the computer allowed it. What's the problem?" I was so upset with the bad customer service, I told her to return all the items and the items I was about to purchase I left them in the store. <br> In addition, I told her that I guess the customer isn't always right at Wal mart" I thought Wal mart and I was going to have a good relationship since, the store moved. I wanted to stop shopping at Target. I had never had this bad of service at Target. Therefore, I would like to know, what is Wal Mart's problem. Sorry, I didnot get their names, but I am pretty sure, you can just check the schedule to see who was working at that time. Wal mart needs to post their rules or stop disrespecting innocent customers.

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...PLEASE tell me you're joking about this complaint.

A new guy lets you get away with something you're not supposed to, and then when the "AFRICAN manager" tells you it's not allowed, you get snippy. Then you tell the "SHORT FEMALE employee" that she doesn't need approval from her manager, even though her job is on the line because you want to get your way, and you just don't give a damn what's allowed.

How spoiled can one person really be?

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I hate to tell you this, but Target is worse then Walmart when it comes to returns or exchanges..I once returned a shirt without the receipt to Walmart and all I had to do was give them my id..when I tried to return a shirt with a receipt to Target they tried to say they didn't carry that line even though, the tags were in place including the one that had the name Target printed on the front, I asked them if they thought I made a dummy tag,? I received a glare in answer so then I walked away then returned to the CS desk with another shirt exactly like the one I was returning they still argued it wasn't the same..so I left Target with a shirt that's too small and Target lost a customer for life!