Why Not To Purchase A Circuit City Advantage Protection Plan

Why Circuit City Went Out Of Business And Why You Should Not Buy Anything From Their Liquidation.

Toward the end of last year, I purchased a 50 inch Samsung plasma TV from Circuit City. I had to save and work overtime for almost two years to afford this TV. I knew that I could not just go out and replace it if it broke, so I wanted to get an extended warranty even through it was very expensive.

October 22nd 10:00 am

My Case # is 8946771.

I called Circuit City�s nationwide service (1-888-333-2333) about the TV not working. The screen would black out and the audio would pop loudly. Eventually you could not even get the set to turn on.

October 23rd 12:00 pm

Circuit City called me back saying that Heartland Audio and Video would be coming to look at TV tomorrow.

October 24th 9:00 am

Joe from Heartland came and looked at the TV. First, he said that it must be something I had plugged into it. Basically he was saying that it must be something I was doing causing the problems. Next, he said that it was a firmware issue and that it needed to be updated. I told him that it had been updated to the latest version and running fine with no problems until now. Finally, he said it was the main board after he could not get TV to power on anymore. He then explained to me that he would have to order the board. He said that he would get approval probably on Friday the 24th, but at latest he would get it on Monday the 27th. He said that it would take 2-3 days to get the board depending on which Samsung parts dealer it came from (east or west coast). I asked him if Samsung or Circuit City would cover the repair. He said Circuit City would call to see if it was still under manufacture�s warranty and they would go from there. He assured me that it would be fixed within a week which I went over with him again before he left. I felt satisfied at this point. Although inconvenient, a week seemed to me to be appropriate to fix an issue such as this.

October 29th 11:00 am

I called Circuit City to get an update. �You need to contact the technician� he said. �I can�t do anything for you until then�.

2:55pm I called Heartland back to see if the board was in, and to set up an appointment to install it. He told me �I have to get approval on it�. I said �I thought that was going to happen on Monday at the latest�. �I have to get approval� he repeated. �I will get it today and it will be a couple of days to get the part in�. I wasn�t happy, but I am reasonable and willing to wait another few days.

November 4th 11:47 am

I called Heartland to schedule an appointment to install the new board. No answer, so I left a message.

5:33 pm Heatland called me back. I was working so my wife talked to him. She said that he was very rude to her, and said the board was on backorder. It will be another 10 days for it to come in. She questioned why it would take so long, and she told him that this is our only TV. �We can probably do it in 7 days then� he said. She asked �If you could do it in seven then why would you say it would take ten�? �That would be the worst case scenario to fix the TV� he replied.

7:00 pm I called Circuit City Service phone number back. I gave them my information. She asked me to explain what was going on. After a long and in depth explanation she told me that I would have to talk to Circuit City�s Customer Relations department. �Why didn�t you tell me that before I explained all this to you�? �I will transfer you� she said. Customer Relations was of course was closed.

November 5th

I called Circuit City Customer Relations (1-888-615-8156) many times throughout the day. I kept getting a message that said �We are closed due to incremental weather�.

November 6th

I called Customer Relations many times throughout the day. I continued to get a message that said �We are closed due to incremental weather�. I am starting to wonder is this place actually exists.

November 7th

Again I called Customer Relations many times throughout the day. I continued to get a message that said �We are closed due to incremental weather�.

3:43 pm Finally I got an actual pick up at this number. He told me that they were closed due to snow. I guess the 24/7 support that it says on my plan only applies when the weather is good. He told that they would search other distributors to get the backordered part in earlier. He also said that the repairman should have never told me that it would only take a week to fix the TV. He said the average time is less than 30 days. My contract says typical time is 14 business days (at this point I have read every line of it). Either way at least by Thanksgiving at the latest it will be fixed. He also told me that after 45 days if there is no �light at the end of the tunnel� that they would replace the TV. He promised to call me back either Monday or Tuesday. He never called back and neither would anyone from Circuit City who promised they would. I guess I am stuck waiting for the part. I am feeling quite frustrated at the whole situation at this point, but what could I do besides wait?

November 12th 6:20pm

Joe from Heartland called to let me know that the part was in, and the TV would be fixed today. I couldn�t believe after all of this it was finally over. I told him that I would be home over most of the 1:30 to 5:00 time frame he gave me. He said �Well you need to be home to help me take the TV off of the wall�. I know that this shouldn�t be my responsibility, but I am willing to help if it will get this fixed, so I cancelled my appointment. This TV is 50 inches by the way. It is not light. He came, and I helped him get the TV off of the wall. I helped him take the back off of the TV and he replaced the board. We picked it back up and mounted it on the wall. It was hanging crooked because the bracket had slipped off of the screws. We had to take it back down again, and fix the bracket. We then put it back up on the wall. I thought finally it is right. It is fixed. He turned the power on�.., and it did the same exact thing! Picture cut in and out to black until it wouldn�t turn on anymore. I wanted to either scream or cry at this point. It was a wrong diagnosis. He said he would have to take it to the shop to figure out what was wrong with it. We had to take it off of the wall three times in all. I then had to help him carry the TV out to his van. He put in between the two front seats, with no cover, support, or protection. I though about it bouncing back and forth there as he drove away. Is this the same TV that I was worried about getting finger prints on before all of this happened? I asked him how long it would take to fix. He said �I will have to figure out what is wrong with it�. �So you can�t give me any time frame on the repair�? �I will have to work on it�. He gave me no paperwork or anything else, and drove off.

November 19th 8:47am

I called Heartland and left a message on voicemail for them to call me back to give me an update on the repair.

Friday November 21st 8:42am

I called and talked to Patty at Heartland. It has been over a week now since he took the TV. She said that she did not have any information on it, but she would leave him a message.

9:05am I called Samsung to ask about my warranty service. They confirmed that TV was under warranty until January 13th 2009. I asked him how long the average repair time was, and he said 9 times out of 10 it can be fixed on the spot if the TV is made in last couple of years. This was one more mistake on Circuit City�s part that made the repair the mess it became. I am sure they voided the manufacture warranty by working on it.

November 22nd 8:47am

I called and talked to Patty at Heartland for an update on the repair. She said that she would leave him a message.

November 24th 9:01am

I called Heartland and talked with Patty. �Do you know this is the 4th time I have called and left a message�? She suggested that I call his cell phone, and gave me the number. She didn�t know why he did not return my calls.

I called his cell phone. No answer, it just rang. I left another message. I can not comprehend why after five calls, someone can not take the two minutes to pick up the phone and call me back.

9:07am I called Lori at Circuit City customer relations. She said she would talk to Heartland and give me an update. Otherwise there was nothing else she could do. She too promised that she would call me back after she talked to him. I asked her why Samsung wasn�t contacted for warranty service. She said that they thought warranty was only 12 months, so they never tried to call. Lori like the others from Circuit City promised, but never returned my call.

Nov 27th

Today is Thanksgiving. This is one of the biggest holidays to watch the Television. Traditionally people gather around to watch the big game or other holiday programming. My family instead is stuck staring at an empty wall mount with wires hanging out of a hole in the wall. Thank you Circuit City Advantage Protection Plan.

Nov 28th 5:00 pm. Joe from Heartland returned my repaired TV. I again had to help him bring it in and put it on the wall. He told me that it was a power board that was bad. I was so glad that this mess was finally over after a month of calling and arguing with people to do what I already paid them to do. He plugged in the TV�..and��it did the same thing. Joe said it had to be something that I had plugged into it. After about an hour of troubleshooting different things, he said to turn off the HDMI feature that allows the TV to communicate with other HDMI devices. This was a pain for me since things no longer worked the way they were setup to work, but I was willing to try anything at this point. I also switched to a new HDMI cable because he said that the cable could have a short in it. The TV seemed to work for now, so he left. Later I decide to clean the dust off of the front of the TV. I then noticed sever fairly deep scratches on the front of the TV (below the screen). This was just one more thing that shows how unprofessional this repair was.

Dec 4th

The TV started to turn black and then turn off. I would say that I got about six hours of viewing out of it since it was fixed. Furious is the only word that can think of for my reaction at this point.

Dec. 5th

The TV worked for part of day, but then got to the point it would no longer even power on (same as before).

6:02 pm I called Circuit City customer relations.

I talked with Aaron who told me that once again Heartland would have to come out and diagnose the problem. I asked him how many times they had the TV as being repaired. Under Circuit City�s program after three repairs, on the fourth failure they will replace the TV (no lemon guarantee). He said the TV was still only repaired once. How can that be considering how many times it has been fixed? He said that is the way it is. I asked him if someone else could look into repairing it since over 40 days had gone by and we are still having the same problem. He told me nobody else could come, and there was nothing more he could do for me. This is starting to sound familiar from the customer relations department.

6:50 pm I called Heartland and left a message that we need to schedule another appointment to come look at the TV. Same problem as before.

7:34 pm Joe called me back. He said there were still things they could do to repair TV, but they would take more time. I told him it needed replaced at this point. If it can�t be fixed in 45 days, then that was long enough! He didn�t agree. He said that he couldn�t even look at it until he gets the ticket number from Circuit City.

December 8th

Heartland called to set up a schedule to pickup the TV again.

December 9th

Joe from Heartland came out. TV wasn�t acting up at that exact moment. He said he thought it probably just needed the voltage adjusted. We took it down, removed the back and he adjusted it. I also told him that the side inputs were not working. He looked at them, and said he didn�t know why they didn�t work. We put it back up on the wall. He said to call him directly from now on (don�t call Circuit City). After this my family went to visit family in California, so we were gone for two weeks. Since I could not watch the TV to see if it worked for longer than a couple of days, they closed the ticket out as the work being finished.

January 18th

The TV started to cut out like before. What did I do to deserve this? This is never going to end. I called Joe at Heartland TV, and he said that we needed a new ticket because it was closed.

I called Circuit City customer relations and service number. They were closed (24/7 coverage, remember).

January 19th

Circuit City announced that they are totally going out of business in the US. All stores are closing which is no surprise to me after the customer experience I have endured.

8:30 am I talked with Melissa at Circuit City�s nationwide service number. They are sending out Electra-sound (1-800-292-4200) to look at TV. My new case # is 031945567. I tried to talk with a supervisor, but she said that she could only refer me to customer relations.

9:10 am I talked with Lori at Customer Relations. By the way, according to them everyone you talk to at customer relations is a supervisor. None of them have phone extensions, and you can not talk to their boss or anyone higher on the phone. Lori had no resolution, but did have the same run around. She transferred me to �higher� voicemail, to get me off the phone. I left a message. No one ever called back.

10:00 am I called Assurant Solutions (who owns the service contract for Circuit City 1-800-852-2244). They are closed today.

January 20th

Press release came out: �Assurant Solutions, which is part of Assurant, Inc. Assures Circuit City Customers That It Stands Behind Extended Service Plans�. They will stand behind it, but you can not talk to anyone from there or contact anyone from there (they only transfer you to Circuit City�s same phone numbers I have called more times then I care to remember at this point). As far as I can see, Assurant is just as much, or more to blame for this since they are the ones ultimately responsible to make sure what you paid them for is getting fixed. At least I know I still have some kind of a warranty.

January 27th

Electra-sound came to look at the TV. He brought out the same board that Joe had already replaced. I even made a call to them to explain what parts had been replaced. They told me it was not the same parts. I am not sure why they did not have any information on the repairs that were already done, but they had nothing. After an hour or so of looking at the TV, the repairman told me he was not sure what the problem was. He would have to do some research, and possibly order more parts. He told me that the first repairman may have done more damage then good to the TV. He also checked the side inputs, and none of them worked. I asked him how long it would take, but he could not give me any time frame on when it would be looked at again. He said that they would be in touch. They also told me that from now on the TV would have to be on the floor when they come so that they can work on it. How am I supposed to get it down? Not their problem. When I bought the plan they acted as if things would be fixed instantly with no effort or time on my part.

12:05 pm I called Assurant and after explaining my warranty was from Circuit City, they transferred me to a recording. It said to call 1-800-878-1167.

I called and talked with Joe who gave no resolution. He said that they could take as long as they wanted to fix the TV. �It is a service contract, and we are servicing it� he told me. He also explained to me that since they closed out the first ticket, this is a whole new problem. A new problem means my time had started over, and the TV has only been broken for a week now. My blood pressure went though the roof. I was shaking at this point with frustration, and it took me the rest of the day to calm down. Seriously, how can these people treat customers like this?

12:32 pm I called Circuit City Customer relations and talked with Debbie. Same runaround, different day. They have to talk with technician. There is nobody higher to talk with. I can transfer you to a voicemail that nobody answers. My TV failed in October and in another two days it will be February.

So where am I now?

I am pretty much at square one. The original problem still exists. Over 100 days into this nothing has been accomplished except for me being inconvenienced in just about every way. My time, energy, money, strength, and emotions have been used. I have been extremely patient and giving in this whole situation. I have not lost my temper, although I have been stern. I have been lied to, given the run around, transferred, and abused. I can not believe that I paid for this! I spent hundreds of dollars for what Circuit City advertises as �the best possible choice for getting the most out of your new purchase. With the Circuit City Advantage Protection Plan, you can rest assured knowing your purchase is protected beyond the manufacturer�s warranty�.

What do I have now that the Advantage Plan has taken care of me? What is Assurant�s warranty backing worth? I have over three months of wasted cable service, and Netflix that I paid for without even using. I do not have a TV that works at all. According to Circuit City my TV has only been broken for a week. I have an aching back from hauling my TV around. I have 75 plus phone calls on my phone bill. I have hours upon hours of my time and energy wasted on the phone and waiting for repair service that has never fixed my original problem. There is no light at the end of the tunnel. I bought my kids a Nintendo Wii for Christmas. I have no doubt they will not get to play it anytime in the near future. When they ask me why they can�t, I will tell them that it is because of Circuit City�s Advantage Protection Plan. At over a hundred days now, I think that the only thing that I can do to get this fixed is call a lawyer. My hands are tied and there is no one else to contact. It is not a surprise to me that Circuit City filed for bankruptcy in November, and are in the process of liquidating their remaining stores as they are now completely out of business in the US. Their customer service is quite the opposite of a service and more like a nightmare. Hasn�t this gone on long enough? I urge you not buy anything from Circuit City in their liquidation. Believe it or not, they are still offering the third party backed, best coverage Circuit City Advantage Protection Plan on purchases. This is the worst buying experience I have ever endured, and I am afraid that it is far from over.

Comment On This

I had a couple people ask me what happened with this, and if I ever got the problem fixed.

In the end, I did get it fixed. Most of the problem was the person that they sent to fix it in the first place. He has no clue what he was doing, and ended up messing the TV up more than he fixed it. The second company came one time, and then ordered parts. The ordered everything, but only ended up using a new power supply. That was the whole problem. They changed it out the second time they came out, tested everything, and no problems since then.

Assurant also attempted to contact me with an email. Apparently they can not seem to pick up the phone either. I never got back with them since the repair had already been made.

If anyone finds themself in the same situation I was in, I suggest that try to have patience. Keep trying all the options, and don't give up. Make the calls, send the emails, and post the comments. If you get a bad repair man who can't fix it, then let it go for a couple of weeks. That way it will become a new problem (through the plan at least), and they can send out a different company for repair. That is the only reason mine got fixed.

Thanks for all the positive comments, and feel free to email me if I can help.

Comment On This

I am including these additional post from another blog that reasserts that you are not alone in being confused,concerned,taken advantage of, manipulated by a system that allows these pratices to exsist....

copied and posted from The Courant.com via an tag line by a former employee/consumer advocate George Gombossy @CT Watchdog.com

When I notified Assurant of similar cases to mine.. Lack of assitance, in hope they would become aware of possible mishandling of consumer complaints, the hyperlink for this post was modified to change so these complaints could not be read or accessed there are a total of 61...

http://blogs.courant.com/george_gombossy/2009/01/circuit-city-warranties-backed.html

A brief story of what happens when you try and be forthright and fair in reporting consumer complaints follows;

http://ctwatchdog.com/2009/08/18/former-courant-watchdog-details-what-led-to-his-dismissal/comment-page-1#comment-229

By Bob on January 28, 2009 1:50 AM

I have read in numerous places that Assurant Solutions has been handling warranty issues for circuit city prior to the closure. I sent in a $800 camera for repair and it was returned destroyed (dropped or smashed). I made a quick call and was refused service and was told that they had no record of my repair since they had just started Circuit City extended warranties. Lies! Who can help me?!

By Renee Hucks on January 30, 2009 12:27 PM

I have an Advantage plan and my television stopped working last year. It has been a month now, and although over two weeks ago I was told I was approved for a new television due to the cost of repair, I HAVE YET TO RECEIVE IT. I call every day. Circuit City claims they are waiting on Assurant, and yet claims they have NO phone number to contact Assurant at. So, basically, I wasted all my money on a television that does not work, I wasted more money on a warranty that has yet to be honored, I am still paying for HD cable service that I CAN���¢�¯�¿�½�¯�¿�½T USE.

I am so frustrated with the entire thing it is ridiculous!!! Now way it should take a month to figure out how to 1) get me a new television or 2) give me money in lieu of. I want the money so I can go pick out my own television!!

HOW DO I GET THIS RESOLVED TODAY?

By alex on February 7, 2009 3:43 PM

I had 5 year extended warranty plan with Circuit City till december 2010 , paid $45 for warranty, $179 DVD/VHS combo home theater. Gave for repair to Circuit city in December 2008, they kept giving me runaround, just got it back February 2009!!! not repaired and smashed, buttons that did work before do not work at all any longer, and was screwed back crooked forced, bends and scratches everywhere!!! Was on hold waiting trying to get through to the Assurant Solutions who supposedly deals with warranties now, after 2 hours of waiting, only got hung up on!!! I wasted hours waiting and talking to people on chat and calling various numbers provided by Circuit city, and no one seems to know who is in charge and how to get the service that I paid for $45!!!

Warranty is a contract, that business have to honor, which they did not. Contract stated that repair or exchange would be provided, but when it came to it, they failed to fulfill theyr promise.

I am currently trying to find if any group of people already filing a class action suit against Circuit city who had the same experience.

By Robin on February 18, 2009 8:31 PM

I called City Assure on 2/3/09 in reference to a warranty on a 400 disc DVD player. I waited over 45 minutes and when I finally reached someone to honor my warranty they promised to call me back within 10 days. I had to call them again today because no one called me...I was hung up on first and had to call again waiting another 45 minutes (I also e-mailed them at their cityassure.com site. Guess what, they have no record of my incident number on that site and nobody e-mailed me back...Incidently, the customer service rep says that site hasn't worked for months, yet the first rep gave me that address. Hmmm..). Needless to say, they said they don't know what they are going to do for me. They have absolutely no answers for me..."Maybe they will send someone to repair it." Maybe they will send me a check, but then he said I will forfeit their wonderful warranty service. ECK! I currently have a useless contract that I paid $129 for and a DVD player that doesn't work... they are supposed to be an independent company from circuit city. I said send me the money I don't care. He said he can't do that...everything has to go through some board and he doesn't know when they meet. Lies and more lies. Again, they said they will call me, but I'm not holding my breath.

By Mike in Detroit on February 19, 2009 12:47 PM

I have found Assurant Solutions to be TOTALLY UNRESPONSIVE to the warranty work requested on my Garmin GPS. Do I have any recourse on this?

By Jim Smith on February 19, 2009 7:54 PM

go to their website and look under investor relations. they usually list corporate officers and phone numbers. try contacting them instead of customer (no)service. this usually gets their attention. good luck. I have a warranty on my sony flat panel..............

By TJCowart on February 23, 2009 12:32 PM

I also bought a Circuit City extended warranty on my Sony XBR 40" LCD TV. The TV died 1 year and 4 months after purchase. I called Circuit City (Assurant Solutions) and they had some po-dunk local TV repair guy come out and tear my TV apart on my living room rug. After admitting he'd never worked on the XBRs and tearing down my TV 3 times, I was left a voicemail by Assurant telling me it wasn't cost effective to repair my TV and that they were going to send me a check for a "comparable model" TV - which was going to amount to $800.00. I paid $2500 for this TV a little over a year ago. So essentially my extended warranty has done nothing.

My TV is dead, $800 isn't going to replace it and is only half the amount its going to cost to repair it. I have contacted Assurant several times and received absolutely no answer from them. I am not cashing the check they're sending because this is absolutely unacceptable, but I have no idea what sort of recourse I have. Anyone have any information? Are there any class-action lawsuits being initiated against Circuit City or Assurant?

By M Schidler on February 23, 2009 9:28 PM

Oh my. My $2300.00 Sony KDS-50a2000 has green picture. Bought the 4 yr ESP for Approx $425. Had a tech come last week and received a call today telling me the repair was refused and I would be receiving a call in the next day or two with a offer. Now I know what I can expect

By Paul on February 25, 2009 7:02 PM

My Xbox broke a week ago and they told me to send it out and once they saw it was being sent they would send me a check for $350. It seems to have worked alright so far, hopefully I will be getting my check soon.

By chris hendley on February 27, 2009 5:30 PM

i have the exact same problem as tj cowart on feb. 23 except i have a 46 inch sony xbr. paid 2600 for the tv and 600 for the 5 year warranty. the tv is 13 months old and they are going to "give" me $1300 to replace it. Be assured that assurant is a bunch of frauds.

By Joe on March 3, 2009 12:57 AM

I have the "coverage" for my laptop they are saying that there is "terminal damage" Im supposed to get some pictures (not holding my breath) to show me the damage, I think that they can't/wont deal with these because they cant afford to pay for them. DONT EVER DEAL with the "Advantage plan" Its a ripoff. I would love to see if anyone else has a class action suit.

By Marilyn on March 3, 2009 5:42 PM

Is there a LEGAL way to make Assurant honor a commitment??? Like most of other comments - I had 50" LCD tv - was too expensive to repair - they send check for $500 less for anything comparable (joke right???). I get the detail for the compare (place, make/model). Turns out, LCD was compared to a "projection" tv!!! Just because it has 4 wheels doesn't make a Volkswagon a Cadillac. Spent endless amount of time on phone to be told "it's not negotiable" AND front line customer service rep doesn't have a supervisor, they are the supervisor (joke right???). My recourse: write a letter to some anonymous warranty group -no names, no phones, they will contact me (joke right???) I am going to look for a class action because they deserve to be bitten by justice!!!

By Carl Paris on March 9, 2009 4:47 PM

I purchased a Pioneer in dash GPS system the system is not working properly.When I called they said it was still under factory warranty so I called Pioneer they said I would have to have someone remove the unit at my cost and send It in for repair.I called Advantage Plan they said even if the mfg.warranty had expired they don't cover any service that was provided by Circuit City.So I have a eight hundred dollar GPS system that does not work properly.FRUSTRATED

By shay on March 10, 2009 5:01 PM

I am interested in a class action suit as well....Please let me know if anyone has info on this....I went through the same thing with my iPod

By Phrank Ochoa on March 14, 2009 9:21 PM

I purchased a Flat Panel before the Dec. 6th 2006 date...How do I find out who the Third party is that will Honor my 5 year warranty?... Someone Please help!

By michael on March 15, 2009 1:46 AM

Hi. I take calls for Circuit City Advantage Protection Plan. I work for the company Assurant Solutions. We have handled calls for computer products for the city advantage plan for years. When CC announced they were closing, we were literally inundated with calls that we did not have the manpower to handle in an adequate amount of time. I'd like to say a couple of things here: First, we literally had no control, as agents, over what we would and would not pay for, particularly with regards to car audio. I winced whenever I had to tell somebody that they would need to have the product removed at their expense. It's been a terrible time for agents, and for myself, being of a sympathetic disposition to customers, it's been especially bad. I know you're getting a raw deal, and that you're getting screwed. Now, we are in fact handling calls for all electronics except 27" tvs and bigger, and appliances. That number, for them, is 1 800 878 1165....if i remember correctly...I've also been telling people I know online to tell everyone NOT to buy anything at the liquidation sales. I digress.

The fact of the matter is, we were in no position to repair many of the products that we are now taking calls for. Yes, we're repairing camcorders and gps units, but we're basically replacing pretty much anything else that we didn't cover (we handled computer products only) before cc announced they were closing. We are issuing checks for these items, minus cost of service plan and tax. It is fulfilling service plans. Advice I've been giving customers within their oem warranties with rpp (replace only)plans is to get the unit serviced by the OEM, so as to get the most out of the CC plan, as we'd just replace the item with a check and fulfill the warranty. People with the ESP base coverage, and within their oem warranty, are having to be referred to the manufacturer. (OEM=original equipment manufacturer).

We've been trying to get contracts migrated into our system for products we didn't used to handle, but some contracts aren't in our system yet. If you're given a case number by a rep, and it's 8 digits, hold on to it. You'll probably need it when you call back in. Try to hold onto your receipts from purchases you made at CC. Your manufacturer may need proof of purchase for an item you need repaired by them under oem warranty.

What I've been telling people that we're issuing checks to is this: I understand you're upset, and I do apologize, but we have had to modify how service was rendered for your product.

That's all I can do. I am, incidentally, leaving the company because I'm tired of thinking of new and creative ways to apologize for Circuit City without admitting to you good people that you got screwed.

And Circuit City screwed themselves. I could tell you stories; I could tell you stories about people being told they were purchasing accidental damage protection when they were buying something in 2002, a good 2 or 3 years before such a protection plan was offered. I have talked to customers who bought the protection plan from circuit city after they began offering accidental damage protection, only to call us to find out that this is not what they purchased, that they bought the basic hardware failure only plan. I am now fairly positive that they were lied to, and told they were being sold the accidental damage protection with a special discount. Years of things like this gets around by word of mouth. Circuit City has to look no further than inside its own company to figure out why it went out of business.

By Scott on April 1, 2009 7:20 PM

I have been working on resolving my broken down Denon Home Theater System since January, 20th, 2009. After repeated phone calls, hours of being on hold, the same answer " We are still waiting for Corporate to provide us with a process, call back in 10 days." I had to buy another DVD player just to get buy since they continue NOT to honor the warranty I purchased through 2011. The company should go down just like Bernie Madoch!

By Dave Hughes on April 16, 2009 12:21 AM

I called Assurant regarding my Mitsubishi 52 inch DLP TV. After several phone calls I was able to get a repair tech to come to my house only to inform me that the Extended Warrant would not cover the Lamp replacement. I immediately called Assurant who some how are tied in with GE and was informed that since they sent me a Lamp last February of 2008 that they could not send me another one. I informed them that their records were incorrect seeing that I never received a Lamp for this TV before. They insisted that the records show me receiving one. I asked them how I could prove to them that I didn't receive one. I asked if they had a copy of a delivery slip from UPS or FedEx with my signature on it but was told that they probably didn't require a signature. So I'm out $180.00. What a scam. They hold all the cards and can make false claims to avoid paying up.

By Candy on April 24, 2009 6:17 PM

I have not had to use our extended warranty until today. I was able to chat with a representative on line, who verified the warranty and set me up with a local technician who will replace the defective part on my computer. So far, this company is backing Circuit City's warranty 100%.

By Justice on April 27, 2009 3:37 PM

I purchased a laptop from circuit city and it stopped working. I followed Assurant's instructions and sent it in for repair (to Micromedics). It was returned unrepaired and with physical damage. I was told to send it in again so I did. It was returned unrepaired because of the physical damage that Micromedics caused. I contacted Assurant again and was told that "any" cosmetic damage, even if caused by Assurant's own repair company, means the original problem (computer would not boot) will not be fixed. I have sent the computer in three times to no avail. I intend to pursue legal recourse.

By Betty Saverance on April 27, 2009 5:19 PM

I purchased the Advantage Protection Plan from Circuit City and was making monthly payments on the plan.They never sent me the payment stub for April and I have already paid $131.21. How can I either get a payment stub or my money back as the phone numbers I have called I just keep getting the run-around.

Thanks

By Jone on April 27, 2009 8:20 PM

Who will honor an extended warranty for Sony Laptop? bought in December 2008.

By F Buchanan on April 28, 2009 11:24 PM

This message is for M Schidler about the Sony KDS50A2000 with a Green Picture. Sony has an Extended Warranty on the Optic Block/Engine on the 2006 models,so don't let anyone take the TV from you.If the Service Center had looked at the Sony.com Website, they would have seen the Bulletin on it. Sony covers part and labor until 6/30/2010.

By Jen on April 29, 2009 2:00 PM

Michael from Assurant Solutions, please post a real phone number or better yet, your bosses phone number as the number you posted is for a Jack Lalaine Power Juicer. Is this a joke?

By Jeff on April 30, 2009 10:15 AM

I have been trying to call the service number for the warranties, but the line just rings like it's busy or off the hook. Does anybody have a number or a way to get in touch with the warranty company.

By Terri on May 2, 2009 9:15 PM

We purchased a tv from Circuit City in 2007, bought the advantage plan for $149.99, now that we want repairs I called the 1-888-333-2333 number, I talked with a woman who was informative, but said that I would have to an independent come in and work on my tv, they would call me in 24 to 48 hrs. No one has called, so I called back several times, different times of days and it is always busy. I'm so frustrated. I would be interested in a class action also. And I don't want a guy coming in and ripping my tv apart to let me know he doesn't know what he is doing. Thank you for letting me vent. zy3h8r

By Chad on May 4, 2009 9:45 AM

We purchased a stereo system (CD player, speakers, etc) from Circuit City in March of 2008. We had some speakers replaced in January 2009 when the store was still here. No big deal at that time. Now, my amp is out. I called ASSurant this morning and was informed that there is no one around here that will honor it and I'm basically screwed. If anyone decides to file a class action suit, count me in. I've now got $431.46 in Protection Plans that are worthless, and a non-working audio system that I paid $2126.11 for.

By Bill on May 6, 2009 1:57 AM

I purchased a Toshiba laptop with a three year warranty. It is a great product despite the problems. The keyboard is worn out and we are having trouble with the hard drive. I purchased the replacement City Advantage plan with promises of free replacement for my computer if it fails. I have made many calls to Assurant to no avail. I am willing to put funding behind a plain old law suit against Assurant for breach of contract. All it took was a replacement computer and honoring the warranty. Now it will cost Assurant the price of a boxcar load of computers when my lawyer is finished with them.

By Kendra on May 7, 2009 9:44 PM

We have a Sony SXRD 60" that also has a green picture. I believe it is the same model as the one listed above except it is larger, it was purchased in January 07 so I am assuming it is a 2006 model. We called Assurant on Wednesday and the technician came today and said the part (engine) would cost $3000 to replace so we would most likely be getting a new tv. Seeing the above stories I am now very concerned that we will receive a check for a fraction of the price we paid for the tv. We haven't had any problems with the service before, keeping fingers crossed that we won't this time.

By mando on May 8, 2009 9:14 AM

I just had the video on my Samsung 56" DLP i purchased at CC about a year and a half ago go out the other day. I called Assurant and they are sending out a local TV repair man on Tuesday to see whats wrong. So far so good and I havent had any problems yet. Will post back with what happens.

By Squirrel on May 9, 2009 10:04 AM

I have an HP Pavilion Laptop I purchased just over a year ago. I purchased the 2 year Advantage Protection plan. It's (of course) down with a cracked screen and problems booting up, so I am about to make the call to Assurant and see what I get. Will post back.

By Kimberly Paige Vaughn on May 9, 2009 2:38 PM

OK.....I am about to get really upset with this MESS.....Everyone needs to be recording their conversations and these SICKO events that are continuing to take place...THEY SALE A PHONE RECORDING ADAPTER AT RADIO SHACK FOR AROUND $19.00...& OTHER ELECTRONIC STORES...BEST BUY...EVEN BETTER, I AM NOW USING A LIVESCRIBE SMART PULSE PEN...It records EVERYTHING that you write & speak...but it is $169.00 or so...these items can be purchased online as well....reason being...they are recording us too...but they edit, add & remove what they want to....that way....if we have to resort to a Class-Action, WE ARE Prepared...& have PROOF....

-----------------------------------------------------------I have over $7,000.00 JUST IN EXENDED WARRANTIES, (including alot of their PRODUCT ACCIDENTAL REPLACEMENT COVERAGE PLANS...that I was actually told by the salsperson that it was VERY EXPENSIVE..;., but that it was worth buying, because it would even cover a BRAND NEW

BIGscreen TV, COMPUTER, LAPTOP, etc...NO MATTER WHAT happens...his exact words...'even if you throw it out a two-story window, or run over it with a vehicle when you get tired of it...REALLy...no joke...(I was thinking... WOW...they must be desperate for $$$...this was 2-3 years ago...) Now I see....now that WE are ALL having problems with our products....

----------------------------------------------------------I have FINALLY gotten to actually SPEAK to a person, after a MILLION calls....EVERYONE.....jot this # and WEBSITE down...finally one that actually works.....1-800-555-4615 and the WEBSITE that they refer you to is www.cityassure.com HOPE this Helps everyone....if we don't get satisfaction, we all need to start a class-action lawsuit...I know an attorney that will take it....

-----------------------------------------------------------

https://www.cityassure.com/cityassure/start.do

By Matt on May 12, 2009 4:38 PM

My Hitachi LCD projection tv's lamp blew on Saturday, so I called the first thing Monday morning, and they had a local technician at my house first thing Tuesday morning, I was very impressed with how fast everything worked and I'm very happy that it all worked out.

By John on May 16, 2009 1:55 PM

I purchased a Samsung surround sound /Dvd system in 11/12/2005. I had the unit repaired twice at circuit city since that date for the same problem (The unit wouldnt turn on). They told me that when I brought it in the third time that they would replace the whole unit. Well it has failed again with the same problem. I have gotten the run around by phone. I would be at the top of the class action list!!!!

I will be contacting the Maryland State's Attorney on monday in reference to this problem.

John

By Danlo on May 18, 2009 1:57 PM

Assurant phone number is no good 1-800-555-4615.

I would not trust them to fix a brick!

By JoAnna on May 18, 2009 11:14 PM

I am sending in a digital camera soon.. after reading this i am scared to send it in... i need advice. please contact me. email is joannapadilla AT gmail.com. thank you, JoAnna

By Nichole on May 20, 2009 12:03 AM

For the Sony KDS 50" and 60" models with the green hue problem. Go to http://esupport.sony.com/sxrdsettlement. Sony is covering the cost for the Optic Block causing the problem until 6/30/09. Or you can call them 866-850-8674. They will send a tech to your home at their cost. It was a VERy easy process for us.

By mando on May 20, 2009 9:02 AM

I was very pleased with the service. I had a local tech out at my house within days to replace the lamp in my samsung DLP tv. so far so good

By Bugsey on May 24, 2009 9:22 PM

I too sent my Circuit City purchase (laptop) away to have some keys replaced and it came back 2 me with the screen broke. I have tried to use the extended warranty that I purchased (until 2010) but like others, the 3rd party is totally unresponsive in trying to help me. It's no wonder Circuit City went bankrupt...they were horrible to cutomers and we got burned by them !

By Vivian Ingersollv on May 28, 2009 8:17 PM

My husband and I purchased a Carrier Air conditioner about 12yrs ago and purchased the Advantage Protection Plan which we renewed and paid $214.00 the plan is suppose to be good till 8/19/10 now this ac which by the way is in the wall of my kitchen needs service and I have tried every number on the plan, none of them are working of course, so today I called the Attorney General's Office in Boston, they are sending me out a form to fill out and mail back, it seems that the law says these contracts must be honored for up to 10 years. I will let the Attorney General's Office contact these wonderful individuals.

Vivian Ingersoll

By Anthony on May 29, 2009 4:19 PM

I bought a samsung 46" tv last january and of course today the damn thing won't turn on! I found a number to call and got to speak with someone today who told me a repair man will come out tuesday to work on my tv. The number i called was 1-800-878-1167. The lady i spoke to was very helpful, so i guess i will let you know what happens on tuesday the 2nd.

By Pat M on May 29, 2009 11:04 PM

Help! I have a 9 month old Toshiba laptop that I purchased from Circuit City, along with a two year extended warranty plan. My laptop is having a problem with the AC connection, and therefore is inoperable. After reading this site, I am nervous about returning the product to Assurant Solutions...I certainly don't want it to come back in an even more useless heap. Since the laptop is only 9 months old, would I be better off contacting Toshiba's Service Center, and dealing with them directly? Any advice from anyone?

By Glenn on May 31, 2009 4:04 PM

Like most of the posters here, I can't get any help from ASSurant. I tried faxing. No response. Tried calling. Always a busy signal.

By Claudia on June 1, 2009 8:52 PM

I purchase a laptop with a 5 year extended service. The wireless card doesn't work and I don't know where to go. I paid almost $400 just for this extended service contract since I hate to deal with repair stores.

No more to say, I have NO idea where to take my laptop to be fixed, I am stuck to a cable...how fun it's that?

Please if someone has information let me know. I live in Vancouver WA.

Thanks

By Kari on June 3, 2009 12:40 AM

I purchased a 52" Sony Aquos LCD TV last April 2008 and suddenly today I have multicolored stripes across the screen. I called Sony and Assurant to see what could be done. Sony told me it is still under manufacturer's warranty if I have a receipt, but it would be out of pocket and then would be reimbursed. I then called Assurant and spoke with a very nice woman who told me that they would call me in 24 to 48 hours to set up a time for repair and that my warranty most definitely would cover this and I should not have to pay for anything. My husband himself worked for Circuit City for 6 years and when they closed he had worked his way up to Assistant Store Director. We bought the warranty for our TV and had always bought the warranty for anything we bought from Circuit City. He believed in the warranty just as much as any other consumer would. The employees of Circuit City had NOTHING to do with Assurant not honoring their warranties because Circuit City was just a middleman. The CEOs lied to their employees and my husband has no idea he was going to lose his job until this January. He was offered no severance, even as a manager, and his last 4 paychecks had money deducted, making them less than half of what they normally were, because the liquidators said he had been overpaid 4 years ago?!?!!? He just like all the other Circuit City employees were just doing their jobs and were under the same impression that their customers were, that Assurant would actually repair or replace damaged merchandise. We would not have bought the warranty ourselves if we had believed otherwise. I don't know if anyone will actually contact me and come fix my TV, but after reading this I'm more than doubtful. Anthony please update!! Thanks!

By TheFeministBreeder on June 3, 2009 11:32 AM

I just had a run-in last night with Assurant. I wrote to our local news station about the LIES that Assurant has sold the consumer, and the fact that we're out several hundred dollars because of their refusal to replace our covered product.

I wrote about it here:

http://thefeministbreeder.typepad.com/the_feminist_breeder/2009/06/circuit-city-extended-warranty-plans-are-not-being-honored.html

I'm glad to know I'm not alone though!

By Pissed at Assurant on June 4, 2009 10:12 AM

I agree with all of those who have been screwed by Assurant. My mom bought my daughter a laptop for Christmas and we bought what we thought was the accidental damage coverage. Well, lo and behold, my daughter spilled water on it and I called Assurant. The rep. told me that I would have to fax in the receipt so they they could look at it and determine whether I had the accidental damage insurance. I knew then that I was going to get screwed. 4 days later I call back to see if they had looked at the receipt and guess what...they say I didn't purchase the accidental damage insurance and maybe the clerk rung it up wrong. I was steaming hot and told the rep. thanks for screwing me and hung up in his face. If there is a possibility of a class action, please count me in. I'm not through with this.

By just an idea on June 4, 2009 5:53 PM

This is just an idea about something you can do to help you deal with Assurant. You can actualy file a complaint claim with your state's Insurance Commission. Each state has an Insurance Commission and you can download the complaint form the internet. When I have had problems in the past with companies not honoring the warranties, I call them up and tell them that I filed the complaint. I always find that once they know that I have a complaint with the commissioner, they suddenly discover that my warranty or claim was filed in the "wrong" place. They will follow by taking care of the problem. And, in California you always get a representative who will follow up to make sure the outcome of your complaint was to your satisfaction. Every insurance company receives a rating and its affected by the number of complaints filed with them.

By mike richard on June 7, 2009 10:21 PM

calling in from raynham Ma. about my warranty from C.City (ASSURANT)I have yet to call on the bulb blowing out on Sat. but from what I'm reading it sounds like I'm screwed. I have a 4 year warranty and I pd. $400.00 for it 16 months ago. What can I do ???

Mike R.

By Randy on June 11, 2009 3:39 PM

Bought a 50' LG Plasma TV from Circuit City in March 2006. Also bought an Advatage 3-year extended warranty. Last week there was a loud pop from inside the set and the picture went almost totally dim, while the audio was fine. Started making calls to LG, Assurant etc. Since the purcahse was prior to December 2006, I was told to call Circuit City Advantage at 800-286-0470. To make a long story short, the extended warrant ran 'CONCURRENTLY' with the manufacturers warranty. That means I paid $550 for ONE year extra warranty as the factory warranty is for 2 years. No one will back their product even though it's out of warranty for 1 1/2 months. Dead ends every where, and Circuit City isn't even around anymore to bash. My fault as I should have read the fine print at the time of sale, but I trusted the sale's person. Another mistake.

By Randy on June 11, 2009 3:42 PM

By the way, from what I know know the popping problem is very well known and people say it's the Y-Sustain module. LG makes the part for their TVs but also Toshiba and many others. Again, no one is standing behind their product. Pretty sad.

By lynn on June 15, 2009 11:34 AM

My 32" Sony Wega went out last night so I did a google search to find out who to call to have it serviced. I came across this site and after reading all of the negative reviews I was kind of worried that I wasn't going to be able to get my TV repaired. This morning I called the customer service number for TV and all I got was the message that all operators are busy, so I called the home office and spoke to a regular operator for the company. The number I called was 312-356-3000 and she put me through to a very helpful agent who in turn approved the work order and gave me the number of the service repair shop so I could set up the time for them to come out. Called repair shop, set up time and asked them what their experience has been with this company. He said that in the past all they did was look at the TV and if it couldn't be repaired or if it wasn't cost effective to repair it they would do is tell Assurance and Assurance would authorize either a replacement through them or cut a check to the customer. So far I've had a good experience and hopefully it'll stay this way. So, if you are looking at all of the negaitive posts and are worried like I was, don't be. Just call the above number, explain your situation, be nice and honest, and chances are things will be okay and work out for you as well.

By Bridgette on June 18, 2009 8:16 AM

My mother bought my daughter a laptop from Circuit City this past December and we purchased the extended warranty, after much prodding from the salesperson, that included accidental damage. My daughter accidently spilled water on it so I called Assurant to inquire about what I'm supposed to do. They said that Circuit City's records had been purged and for me to fax a copy of the receipt so that they can determine if I indeed did have the accidental damage coverage. I knew then that I was screwed and told the rep. that on the phone. I was to call back 3 days later and they could tell me if I did have the warranty. Well guess what??? They told me that I had not purchased the accidental damage (surprise!) and that maybe the salesperson rang it up wrong. Get outta here...I'm complaining to the Better Business Bureau and if anyone starts a class action lawsuit please include me.

By peggy on June 22, 2009 1:24 PM

I have been trying to talk to someone at Atvantage Ins. to get my computer fixed with no luck. I purchased the plan when I purchased my HP computer in 2007. It is in warranty until 2010. What can I do?

By James G. on June 25, 2009 10:44 AM

We are very poor, but a little over three years ago my son and I scraped together the money to buy a DVD recorder with a hard drive from Circuit City so my disabled wife could record her shows and not have to get up to change the VHS tape. When I heard Circuit City was going bankrupt last year, I did what most others did. I called them. I was assured that the warranty was through a separate company and that the closing of Circuit City had no effect on the warranty. The new price of the DVD recorder I bought was $399 + another $126 for a 5 year warranty. By the time I finaly decided on the particular unit to get, there was only one available that was left in all of Houston, Texas. The store would not transfer it so I drove the 100 mile round trip to get it 3 days before Christmas. When I arrived I was told it was an "open box" unit, but had never been removed from the box. The manager then did something really nice. He reduced the price to $199, but I still paid the full $126 for the 5 year warranty on a $399 unit. The cost paid for warranty at Circuit City was always based on the price of the item, and I paid the full warranty price for a $399 DVD recorder. For the first year I made numerous calls to the warranty department who had far less knowledge that we did after we read the 80 plus page instruction book which had obviously been translated by some who did not speak English. For the first year the TV Guide did not work. The warranty department said it would not work unless we used cable. The book said different. Finally the DVD recorder got so bad we sent it in. Two weeks later it was returned with all new guts, and guess what? The TV Guide feature that the relpair department has said didn't exist, suddenly appeared, and it work. Over the next two years I did my own firmware upgrades to try to keep it running. We had to replace the remote 9 times in 3 years because buttoms no longer worked after 2 to 3 months. It was an arguement half the time to get a replacement remote because the warranty departmebnt always wanted me to ship the entire unit to them just to repair the remote. Then Circuit closed. A few months later I attempted to get a new remote and was successful. A week later a check for $199 arrived in the mail from a place called TWG. There was no informatino on the check to indicate what it was for, and it had a 90 day time limit to cash it. After some Internet research I figured out it was from a warranty company. After going to their website, the info there led me to figure out it was the warranty website for Circuit City. I called and asked about the check and was told that parts were no longer available for my unit, so they had refunded my purchase price. I told them that remotes for my unit were nearly $100 each and that I had just received one a week earlier and we also needed to send it in for repair. I was told that if I cashed the check the warranty was cancelled. Well, I had not cashed the check and I asked if I could return it and keep my warranty for the remainder of the 5 year warranty. I was told "Yes", and given an address to mail the check to and told to include a note stating I wanted the warranty reinstated. This was a week before the 90 days was up to cash the check, but I had been assured I would be able to continue my warranty coverage. Two weeks later I received my check back with the envelope stamped "UNDELIVERABLE ADDRESS". I called TWG and was told that I had could not get my warranty back and that they had an option in their contract with Circuit that they could just return the purchase price and get out of the warranty and I could do nothing about it. I paid for a warranty on a $399 item, not a $199 item, so if they either need to give me the $399 to buy a DVD player equal to the one I have, or return at least part of my warranty money. I was told no on both counts. That $199 might last 6 months because it will take nearly all of it to replace the stupid remotes that keep going out. I told the lady at WTG that I paid for 5 years and did not get a full 5 years and I did not pay for half done jobs. Her only response was to tell me they they were following the contract and I could do nothing about it. I am now sending the expired check back again to hopefull be replaced, but I was told to expect no more. If you wish to contact the REAL company behind the farce their name is "TWG INNOVATIVE SOLUTIONS" AT 13922 Denver Parkway West, Goldern, Co. 80401.

By Mark S on July 1, 2009 10:34 AM

I have a Sony Wega projection TV. Warranty expires this Sept. Since it was bought before Dec 2006, I need to call 800-286-0470. As most people know, the phone never gets answered... never. They ask you to fax your service request, then they ignore it. I know, as I have been trying for 2 weeks. Try to circumvent the system and you get nowhere either.

My lamp blew and its a $135 part. Since I can't go without a TV, I will need to do this myself. Then I will never be able to collect. I pad $419 for this plan and will need to spend more money.

At what point can we get a Class Action lawsuit going against these scumbags?

By Carol Lack on July 1, 2009 11:59 AM

I need to know if I can get my money back on what time I have left on my warranty.

By Linda Fay on July 5, 2009 11:09 AM

On November 15, 2008, I bought an APEX 23" LCD tv for a Christmas present and also purchased a CCA Advantage Protection Plan. The tv stopped working on July 4,2009. The tv displays snow for a few seconds, then nothing. What can I do? I cannot get any answer for Assurity.

Linda Fay

By Dave on July 11, 2009 9:47 PM

Go to www.cityassure.com and chat with a live agent. It took me 18 minutes to have an online chat with an agent who verified my warranty and the serial number of my Garmin Nuvi GPS 680 which became unresponsive after 18 months of use. The unit is under the Circuit City Advantage Protection plan.

By neff on July 14, 2009 3:04 PM

After 4 days and 5 different telephone numbers I got a slow speakin', apologetick (sp) Theodore who bascially denied everything on the warranty my father in law purchsed. Lies, lies and more lies. If anyone is starting a class-action suit, I need to know. Best Buy is working on this problem for me as we speak.

gitfiddle

By rachel on July 14, 2009 7:57 PM

Assurant solutions has got to be one of the biggest scam operations I have ever encountered. I purchased a 42" Plasma TV from Circuit City in September 08, and when Circuit City went out of business I was concerned about the protection plan that I had purchased for it. The assured me that Assurant solutions was picking up all the warranties and that I would still be covered. About a month ago, the picture on my TV went out and a crack ran through the top of the screen. When I went to the unit to check it, it was extremely hot (which I believe is what caused the crack). I contacted Assurant who sent an idiot technician to my house to look at it. He first attempted to turn on the TV even though it wasn't even plugged in, looked at the screen and the crack, told me to send them a picture of it, and left. I contacted Assurant again to ask for another technician, as this one obviously didn't know what he was doing, and they told me that the screen was cracked...I wasn't covered because I didn't purchase the accidental damage plan. This is garbage, because the crack wasn't caused by accidental damage, something went wrong inside the TV causing my picture to blow out, the set to overheat, and the screen to crack, and the technician didn't even look into the cause of the problem. Assurant told me it didn't matter, the fact that the screen was cracked, regardless of the cause falls under accidental damage and they refused to help me. They also told me that the technician won't look into the TV if the screen is cracked because they don't want to be liable for additional damage. Basically I was sold a defective product which should have been covered because the damage was internal, but because the internal damage caused by a faulty tv, caused a crack in my screen, and they're afraid of being liable for more damage by looking into it properly, they refuse to honor the warranty and there's nothing I can do. I hope they get hit by such a huge lawsuit, that they have to go out of business once they pay us all back for the warranties they refuse to honor, and the aggravation they have caused all the people who were promised that their plans would be honored. I'm looking into filing a small claims case against them just to get my tv back, but if there's a class action suit in the works...I'm all for it.

This was Posted to this web page as an additional comment but Mr Gombossy was terminated on or about the same time.

"Read His Story at the addy I included later in this post and make your own decissions!" as per his story on his site , I brought this Post of all these complaints to Assurants Attention as a way of understanding that The Service call center /online assitance was/ seem to be mis handling other such cases, claims, request and That I felt my case was also and they should be made aware...

Shortly after my E-mails that followed to Assurant.com the Former web site at The Courant.com attempted to attach a different web page to load over the original article that contains the Assurant soultions aquire Circuitcity warranty, This Page is showing all 61 complaints I list futher in this story

By Randy on July 21, 2009 11:53 AM

MY Wife and I had purchased my daughter a Hp G60 120us For her Xmas On 11/08 at Circuit City/ with Advantage Protection Plan.

they went belly up 12/08

I called The assurance carrier twice today waited 20 minutes in a queue line each time and was disconected so now i'm online in a queue line that counted down from 10 for an additional 30 minutes now I've been next in line for 10 minutes to be told via GotoAssit Queue status that there are no representaives available, try again and again I did...

incident/ work order # 13751774 for Ashleigh .

called their plan # 1-800-555-4614 for repair of laptop accidental damage to screen, Daughter claim She only opened it and it was there when she turned it on and touch it to exam the crack and it bleed on 7-21-09

explained damage and cause to lap top, received work order from a Ms.venna-was authorized and sent out via radio shack as per her request.

The laptop was return today 8-10-09 with notice that service was denied due to physical damage to screen ( Crack runing through screen, starting lower left screen 1/3 the way across bottom by /above hinge between Hp Logo and side to middle left side of screen, with hundreds of lines running through the screen when on, and told via radio shack to send it to hp for repair and pay out of pocket to have it fixed.

WE are Confused

We " MY wife And Myself",had been told at circuit city when purchased ,"the plan was for just this reason", accidential damage.

We're confused as to why I was given a service authorization # and then be told by your service representative to send it out for repair, wait for service( 2 Weeks Additional time), for it just to be denied and to have sent along a notice via the Central service depot to call you back if there was any questions?

Is there a different Phone Number which I can call to vent or seek reimbursement

Question is why wasn't it fixed?

how Do I get It fixed?

DO I have to seek some kind of resolution outside this contact, if so Whom may I contact?

No futher assistance offered ,can't contact them by phone, no answer on08-10-09

so I went online Hp explain problem, I have a Hard time Understanding the India's base Service Reps, twice I hung Up hoping to get someone whom Spoke smoother English With A little easier accent

so Today i went online explain the dance

hp claimed it was physical damage, We had to have drop it really REALLY hard ,My Friend online at Hp( Kason) Stated and I hafta pony up for repairs.

After reading All the post on other sites along with this hp forum , It appears to me there maybe a manufacturing/ Design issue with the case not being properly insulated from the hinge force of the lower glass- Glass maybe chipped during cutting phase and cracxks when even moderate closure pressure operates the opening and closing of this unit... Hp Put Me on the disatisfied line I got allot of Hp stuff hoping they'd Be nice and hook me up !

if this is a manufacturing problem

I like Hp Always bought HP, But I'm waffling, a bit concerned about it....

Your Honorable Mr LeMasters,

I'm writing you regarding incident# 13751774, a request in helping our Daughter seek repairs for a Tablet PC, she had purchased, which Included an Extended warranty through Circuit City's Advantage Plan.

My Wife And I Purchased This Tablet PC Warranty as a Xmas Gift on 11-08 for the simple fact it was sold to us, through them, ( Circuit City), as a preventative measure incase something would break, as What Is Being called A Plus Plan, That is why we bought it.

We were told it was, Was Charged $169.00 for this Assurance and when we attempted to use as such on 07/21/09

If we could have foreseen that Circuit city was Chap 11 12-08 we most likely wouldn't have purchased through that same retailer or purchased a protection plan!

We were given authorization to return the Unit for repair Via Assurant Phone Gotoassist Line Person, only to be denied service through the repair Depot as Customer Damage, then the Tablet was returned back to us.

I have been Concerned regarding this issue after reading Several post found on The Internet about others issues in deal or attempting to deal with Circuit city Repairs.http://blogs.courant.com/george_gombossy/2009/01/circuit-city-warranties-backed.html

...

I called twice 1-8oo # today7-21-09 waited 20 minutes in a queue line each time and was disconnected so now I'm online in a queue line that counted down from 10 for an additional 30 minutes now I've been next in line for 10 minutes to be told via GotoAssit Queue status that there are no representatives available, try again and again I did...

After a similar experience of waiting in a queue line 30 minutes I finally did get thru to A venna whom directed me further

incident/ work order # 13751774 for Ashleigh ******

called your plan # 1-800-555-4614 for repair of laptop accidental damage to screen on 7-21-09

explained damage and cause to lap top, received work order from a Ms.venna-was authorized and sent out via radio shack as per her request.

The laptop was return today 8-10-09 with notice that service was denied due to physical damage to screen and told via radio shack to send it to hp for repair and pay out of pocket to have it fixed.

WE are Confused

We " MY wife And Myself", had been told at circuit city when purchased, "the plan was for just this reason", accidental damage.

We're confused as to why I was given a service authorization # and then be told by your service representative to send it out for repair, wait for service( 2 Weeks Additional time), for it just to be denied and to have sent along a notice via the Central service depot to call you back if there was any questions?

Is there a different Phone Number which I can call to vent or seek reimbursement

Question is why wasn't it fixed?

how Do I get It fixed?

DO I have to seek some kind of resolution outside this contact, if so Whom may I contact?

So I Called back again....

I Finally got back through to the Gotoassist Phone after several days of holding each time and being disconnected..on 8-11 or 12th, sry all the times are getting blurred now.

I Finally reach a Rep after another nominal 30 minute wait and They Claim We didn't purchase accidental Damage coverage...

Been around For Awhile, Know some Stuff about computer issues

Like I can Get Virus protection if I want to pay for it for $30., but why when it's included with my comcast subscription...

how to Reformat my drive, Reinstall my windows

Go out get all my updates free through MS

basically do anything as long as it doesn't void my warranty...

So Believe US (My wife and Myself) would only have bought an accidental Assurance just for these reasons

I didn't need, want or was interested in a basic coverage.... The manufacturerr does that for Us...

Hmmm So whom May Listen and Help assist us now ..so I wrote to Mr Chesse, The Big CHAUNNA Mr Asurant himself

Your Honorable Mr Pollock,

I'm writing you regarding incident# 13751774, a request in helping our Daughter seek repairs for a Tablet PC, she had purchased, which Included an Extended warranty through Circuit City's Advantage Plan.

My Wife And I Purchased This Tablet PC Warranty as a Xmas Gift on 11-08 for the simple fact it was sold to us, through them, ( Circuit City), as a preventative measure incase something would break, as What Is Being called A Plus Plan, That is why we bought it.

If we could have foreseen that Circuit city was Chap 11 12-08 we most like wouldn't have purchased through that same retailer or purchased a protection plan!

We were told it was, Was Charged $169.00 for this Assurance and when we attempted to use as such on 07/21/09

were given authorization to return the Unit for repair Via Assurant Phone Gotoassist Line Person, only to be denied service through the repair Depot as Customer Damage, then the Tablet was returned back to us.

I have been Concerned regarding this issue after reading Several post found on The Internet about others issues in deal or attempting to deal with Circuit city Repairs.http://blogs.courant.com/george_gombossy/2009/01/circuit-city-warranties-backed.html

I am hoping for your assistance in remedying this issue for her.

I thought I start at the top and work to you so you were aware of another mail being sent, since I haven't received a note of Concern/response as of yet. A

Any further assistance or offer to resolve this issue would be greatly appreciated

Thank you For your Time

Sincerely

Randy ***

8 ******* *****

Nashua Nh,

Comment On This

I live in Seattle Washington, and I swear every time I went to Circuit city, I was never ever happy with the way they treated me, not a single God damn person at the store cared about customer service, it almost felt like, they want purposefully put circuit city out of business!!!

I am sorry that you had to go through this!