ColonAid700 Illegal Credit Card Charge

I sucked into the ads for AcaiBerry and ColonAid700 - both of which are part of a larger internet scheme, by a growing number of companies to trap consumers.

Here's the deal. They advertise a "Free Trial" of their product, but you have to pay the shipping charges. If, you like their product, you will continue to receive another order and they will charge your credit card. You are free to cancel at any time. But, what happens is this.

You are so comfortable with a free trial period, that you don't read all the fine print and believe me - it's hard to find. What it says is that you have 15 days from the date your ordered your fFREE TRIAL to cancel any additional orders. You also have to look really hard to find the amount they are going to charge your credit card and be careful, because it can sometimes be 2x's the amount - more hard to find fine print.

I ordered both the AcaiBerry and the Colonaid700 at the same time. I have confirmation emails on both products dated January 9, 2009. I receive the ColonAid700 within about 1 week, so there is only a few days left to cancel. I'm sure these company's count on the cancellation period being so short that most people forget it or in the case of the AcaiBerry, my cancellation period would have expired before I even received the product!

And, I do not receive the AcaiBerry until January 24th - which is the last day I have to cancel receiving more of both products! I later find out that it was shipped outside the US and my Credit Card was charge an additional exchange fee. The "invoice" that comes with the AcaiBerry is a little more informative, but the one that comes with the Colonaids is so basic, I still do not know how much this stuff is - even if I did want to order more.

I realize that today (Saturday -January 24th) is the 15th day from my order date, so I email both companys and cancel any and all further orders. I also check my bank account for any hits from these companies on my VISA and sure enough - there is a charge sitting out there waiting to come through. I am shocked!!! I mean today (Saturday -January 24th) is the 15th day and already someone is hitting my charge card.

Okay, so on Monday I figure that my bank account will have that charge GONE, because I cancelled both these products in time. WRONG! The AcaiBerry people didn't charge me, but the ColonAid700 guys did! Now I have started the nightmare of trying to get them to give me back the $88.97 they illegally took out of my account!

I have sent them copies of both emails - the January 9, 2009 confirmation of my order and the January 24, 2009 cancellation of any future orders. They are jacking me now and keep replying to me with statements that say, I was not withing the 15 day period!

My account has now also been illigally hit by the Acai Berry Supreme guys - I also cancelled within their 15 day period. They are all related to each other.

I have called my financial institution and they have completed the dispute information. I will get my money back from these Scammers. And, I have learned a valuable lession in due diligence when ordering online!

Comment On This

My problems started with this account when I signed up for trial supplements. I used the card to pay for the "one time" order for $1.00 plus shipping. To add emphasis, I ordered a one month supply, 2 bottles. Nowhere did I ask for or sign up for multiple orders. Since I use the card infrequently I simply set my checking account up to send a payment automatically to chase, I did not always review my monthly statements. I understand that is not a good practice. Although, I would never have dreamed a card I do not even carry in my wallet could be abused in such a fashion.

12/29/09 ACAI Supplement $4.95 800.278.3620 Anticipated charge - as agreed

12/29/09 POMACA/Cleanse $1.00 No Number - Anticipated charge - as agreed

1/13/09 Super Acai Sup $69.95 866.376.4078

FRAUDulent Charge Not as agreed-disputed

This was the start of a time consuming run around which continues until today. I discovered the fraudulent charges in February when I finally looked at a statement. I called the number supplied on the statements for ACAI in an attempt for reimbursement. After numerous calls I finally spoke to someone who stated they would cease further charges and and look into providing a credit on the $69.95 if I agreed to return the product. Unfortunately, I did not get the package returned. It was inadvertently thrown out by my housekeeper.

In March I looked at the statement to find MORE charges for higher amounts!

1/15/09 POMACA/Cleanse $88.97 No phone # FRAUDulent Charge

There is no number for this charge - I assumed they were ACAI but did not receive a definitive answer from them on that question.

2/12/09 INTERNET Supp $69.95 866.376.1465 FRAUDulent Charge

I called the new number/new vendor? - multiple times and finally spoke to another person who gave me the same speech. They stated they were vendors of the ACAI Company. Why is my account information and security code being tossed around like it is their personal piggy bank to withdraw from? They again promised to stop the charges.

From that point on I returned the packages and all subsequent packages. I marked "REFUSED - RETURN TO SENDER �¢ï¿½ï¿½and dropped them into the USPS box at my office. One was sent USPS, which I had a client who works at UPS return for me. I believe there were 11 returns total. It will be 12 with the one I am dropping into the post this evening.

2/14/09 IWL *Colonclnse 866.360.1477 $88.97 866-360-1477 FRAUDulent Charge

3/14/09 ACAI MX $69.95 866.227.2965 FRAUDulent Charge

3/16/09 IWL *Colonclnse 866.360.1477 $88.97 866-360-1477 FRAUDulent Charge

4/13/09 ACAI MX $69.95 866.227.2965 FRAUDulent Charge

4/15/09 IWL *Colonclnse 866.360.1477 $88.97 866-360-1477 FRAUDulent Charge

Again, more and different toll free numbers and another vendor name - this time I called Chase. I received some pretty bad treatment from the woman I spoke to. She did not quite want to help me nor did she understand the issues I was having stopping this vendor from running up more charges. These are excessive and impossible to stop by telephone. This is criminal activity they are engaging in. They need to be stopped.

I placed a "hold" on the account for 30 days - time enough to return from vacation and deal with the nightmare again.

I requested all the charges credited back to my account, except the one I ordered. For a total credit back of $635.68. It goes without saying that I will require a new account number/card for security purposes. Ensuring that this cannot happen in the future.

Using common sense... would anyone want this type of activity on their credit card? I expected CHASe my credit card to protect me in these types of situations. CHASE ensures my privacy and security by making it difficult for me to use different computers to log into my own account, just to check a payment or balance - but will let multiple charges through my account without a even shooting me an e-mail? I pleaded to their sense of justice and fairness. I continued to receive the product and return it for 1onth following CHASE charging back the charges! The 60 days later the charges were placed back on my card.

I am at the end of my rope with both on these companies.

More ColonAid700 complaints

ColonAid700 - Unauthorized Charges

ColonAid700 - I FINALLY got an RMA

ColonAid700 - Terrible company

ColonAid700 - unauthorize charge on my credit card

ColonAid700 - took unathurized money off my credit card

ColonAid700 - Colon Cleansing Tablet

ColonAid700 - Refusal to Refund

ColonAid700 - want my money back- refund

ColonAid700 - removed unauthorized funds

ColonAid700 - ignored e-mail

Comment On This

Hi,

I currently find myself in the same situation. I ordered both free trials on January 15, 2009 and never received the Colonaid700 til the January 30, 2009 and never rec'd the AcaiBerry. My bank account was charged $87.13 & $88.97 and I still have not receiced any product. I have also been emailing & calling customer support and getting the same response about the terms and conditions. I've contacted my bank and hope that the charges will be reversed. Boy! what a sorry lesson. I will never order online again.

Linda HB