Barnes and Noble: beware EuroBooks and authorized sellers

B & N uses an authorized seller called "EuroBooks." At the point of sale, the B & N site falsely states that EuroBooks ships from Elk Grove Village, Illinois. It actually shipped my order from the UK through Germany. Placed order Dec. 10, arrived January 7, 4 weeks.

B & N also states that EuroBooks ships in 1-2 business days. It took at least 5 business days before my order was shipped.

I would never have ordered from this seller if I had been given truthful information about where from and when my book would be shipped.

EuroBooks is actually Paperbackshop, which is Books2Anywhere.com. See the very poor rating for Paperbackshop as a seller on Amazon, mostly based on slow shipping.

Moreover, though B & N asks for feedback on authorized sellers after each such sale, the feedback never appears. I was told over two weeks ago that it is being "collected" and will appear sometime in the future. No feedback on any seller has ever appeared on the site as far as I can tell. The site falsely states that feedback will appear in 24 hours.

I suggest avoiding B & N's used and out of print operation until they provide true information and good feedback on their sellers. Go to Amazon to see how it should be.

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They sent me the wrong thing, and it is so much trouble to return to UK and hearing your feedback, I think I'll just donate it to the library and reorder from Amazon.

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Here, here. Ordered a book from Paper"crap"Shop, Elk Grove Village, IL. and have yet get a tracking number but the status shows that the book shipped. The received high ratings on Albris.com yet I have to wait 30 days for Albris does something about their shady seller.

Not a good look on either parties. First time ordering and will NEVER ORDER AGAIN.

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Hello,

I Wish this information was given to me before I ordered. I ordered 2 reference books for work and it appears, I will have to wait a very long time before I receive my order. I want order again !!!

Thank you for letting use know.

Ms. Just Waiting

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Thanks for the tip. I ordered a book from "paperbackshop.com" and it said it was being ships from IL. Apparently not and now its going on 3 weeks. This is ridiculous. I feel your frustration.

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I am an authorized seller on B&N (an honest one!). I just wanted to say that prior to about 12/2008, the feedback was accessible on the BN site; then it disappeared. I can still see my own feedback using a saved bookmark:

http://portal.barnesandnoble.com/profile/view.asp?stage=profilebuyerviewslrprofile&sel=BNAXXXXXXX

(where XXXXXXX is apparently my BN seller acct number).

But it is not visible from the normal site. I have no idea why; I've been wondering.