Complaints.com

justgear.com has no customer service contact

 
Ski pants
justgear.com
internet
US
justgear.com

I ordered ski pants on Friday morning January 16 at 10am for a ski trip I was to leave for on Friday afternoon 5 business days later (7 calendar days). The product was listed as "in stock". I paid for overnight shipping FEDEX $14.00 extra and received an order confirmation immediatley. On Wednesday Januart 21 I started getting nervous and sent an email to customer service asking for a shipping status. I received no response. I looked for a customer service phone number on the website and even googled the company. There is no phone number for consumers to call. On Friday morning I sent another email asking justgear.com to cancel the order because I hadn't receieved the ski pants in time for my trip. I never received a response. On Monday January 26 AFTER my trip I received a notification from the post office that my order had shipped standard delivery. On Tuesday January 27 I receved my order in the regular mail!!! Seven business days after I paid for overnight shipping. justgear.com has not responded to any of my emails and I am sure if I return the pants I will not receive credit to my CC. BUYERS- STAY AWAY FROM JUSTGEAR.COM !!!!!!! SKIERS- PASS THE WORD !!!!!!

From: Message Author (click here to email author) (has asked not to receive email)
Date: Wednesday, 28-Jan-09 10:03:01 CST

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Keyword Tags

justgear com
ski wear
snow pants
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