Impossible to Cancel Verizon service

I called to cancel my non-working Verizon home phone line as well as the DSL. After hours of torture on the phone (including but not limited to: being put on hold constantly, lied to, transferred a million times, then simply hung up on.)

I was in tears, and shaking with anxiety over it, till finally two days after the service supposedly started I managed to "cancel" it.

Then I was billed a month later.

I called to cancel and NO ONE IS EFFING HELPING ME. I get the same bull shit, transferred, hung up on, lied to.

I was told their was confirmation, but they are still going to bill my account?!

I am getting billed for a service I never had, and there is no end to this in site.

I am in hell. Verizon is hell. They are the worst company ever, I am going to need therapy after this.

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I am going through the same cancellation hell myself. I found a site from 2004 that recommended sending a letter to the CEO, along with the a copy of the complaint I submitted to our state's Attorney General's Consumer Complaint division.

I used the advice on this site:

http://www.webspawner.com/users/verizonvictims/index.html

That CEO address may not be current, so I sent a copy to the CEO here as well:

Verizon Communications

Corporate Headquarters

140 West Street

New York, NY 10007

Good luck! The company deserves a quick bankruptcy and all it officers, slow starvation.