HiFiSoundConnection

6 Months ago, I purchased a Stinger SPV44 battery from Hifi SoundConnection on ebay stores. The battery came, and after 3 monthes of use, no longer held a charge.

[B]9/09/08[/B] - Put in my first request for a Return (RA #)

[B]9/17/08 [/B]- Sent e-mail AGAIN to get a RA # since the first attept I had no response

[B]9/17/08 [/B]- I got an email staying I would get a RA# on 9/18. (Not sure why they needed to wait a day!!)

[B]9/19/08[/B] - Sent another letter asking why I haven't gotten my RA #

[B]9/19/08[/B] - They finally send me my RA #

[B]10/01/08[/B] - First package is sent by USPS priority mail. It is returned to me on 10/20/08 becasue it needed more postage, which was the postmasters fault.

[B]11/19/08 [/B]- I sent out another email informing sales AT hifisoundconnection.com that my RA# may have expired and I need a new one. (I was still well within the 1 year warrenty)

[B]11/21/08[/B] - I get an email stating "Hello,

I have re-activated the RA number and it can now be used."

[B]11/22/08[/B] Item was shipped ground via USPS with tracking

0308 2040 0000 3550 2907

[I]Log of USPS shows[/I]: [B]Acceptance, November 22, 2008, 2:32 pm, MONTCLAIR, NJ 07042

Arrival at Unit, December 12, 2008, 6:43 am, BROOKLINE, MO 65619 Notice Left, December 12, 2008, 7:47 am, BROOKLINE, MO 65619 Delivered, December 29, 2008, 9:32 am, BROOKLINE, MO 65619[/B]

[B]12/29/08 [/B]- I check the tracking # and noticed it hasn't been accepting, I write this email.

[I]I shipped this battery back to you last month and have yet to hear if it was recieved.

I checked the tracking # and it returned:

Label/Receipt Number: 0308 2040 0000 3550 2907

Status: Notice Left

We attempted to deliver your item at 7:47 AM on December 12, 2008 in BROOKLINE, MO 65619 and a notice was left. It can be redelivered or picked up at the Post Office. If the item is unclaimed, it will be returned to the sender. Information, if available, is updated every evening. Please check again later.

Please let me know if you recieved this item.

[I]12/30/08 - I receive an email from HiFi Sound stating:

Hello,

I do show it was received and we are now just processing the return.[/I]

I assumed everything was good from here....UNTIL

[B]01/09/09[/B] - I get home to stare at my ORIGINAL PACKAGING of the battery the exact red taping in tact. Shows me that they NEVER processed my account and they NEVER OPENED the package.

[I]Delivered, January 09, 2009, 1:14 pm, MONTCLAIR, NJ 07042[/I]

[B]01/10/09 [/B]- Sent email to inform HiFiSoundconnection that they needed to contact me and fix this issue or I would file a complaint with Ebay against there store. Here's the orginal email.

[I]Dear HiFiSoundconnection,

My name is Joshua Baptiste. I recently shipped a Stinger SPV44 Battery back to you for warrenty replacement using Your RA# is 91819831. Today I returned home and my ORIGINAL package was returned to my door UNOPENED. It was marked as refused. I would like to know EXACTLY why my return was refused. I had correspondence with one of your support team where they wrote to me in my response of asking the status of my return.

On Tue, Dec 30, 2008 at 9:41 AM, HiFiSoundconnection <sales AT hifisoundconnection.com> wrote:

Hello,

I do show it was received and we are now just processing the return.

I would like to know how this is possible if you NEVER OPENED my package. I will expect a response in 48 hours or I will open a case with Ebay against your store.

Thank you,

Joshua Baptiste[/I]

[B]01/12/09[/B] - I recieve this communication from "Ben"

[I]Hello,

We will be sending out your replacement battery today.

Your customer service representative

Ben[/I]

[B]1/23/09[/B] - I still have not recieved my replacement and I send out another email for a tracking # follow its expected arrival.

1/26/09 - Still no response from customer service, I decided to CALL them at there support line. SUCCESS (or so I thought) I'm actually talking to "Ben"

Come to find out, they NEVER sent me a replacement, and they want me to ship out the package AGAIN. (I paid $45 shipping with insurance and tracking) I started to ask Ben why he told me that he already shipped my replacement and that was indeed a lie. (my voice was calm and level trying to make my case the entire time.) and I got HUNG UP ON! Knowing that he's hung up on me I called back. Surpisingly I reached "Ben" again. I said "Ben, this is Josh, why did you hang up on me." Again I was hung up on!