US Airways - US Airways Website Problems

Posted on Monday, January 19th, 2009 at 7:02am CST by 4a2c8cc9

Product: Airline

Company: US Airways

Location: 111 W. Rio Salado Parkway
Tempe, AZ, 85281, US


Category: Other

I booked a flight on November 14th. When selecting my return flight I selected December 13th at 6:31PM. I had an afternoon event that day, so I needed an evening flight. Somehow I was booked on the 10:29AM. This was a website error. I can't prove this one.

I realized the error on December 7th and rebooked to 6:31PM. I was charged an additional $215. I received a confirmation on December 8th showing a change to 10:29AM. At this time I had proof that the website was having problems.

I called, emailed, and wrote a letter tp Mr. Doug Parker, Chairman & CEO. They will not address the website problem. They say the problem is with me.

I do not feel I should be paying a $215 change fee and increase in fare when the US Airways website is clearly having issues.


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