Buying experience with Circuit City

Hi

I had purchased a Lenovo Laptop on 8th Jan, 09 online by selecting an in-store 24 mins pick-up. USD 665.49 was deducted from my bank account during the online transaction and on submitting a page stating a web reference number and other order details was shown. Also, the page further stated that I can collect my order from the store in 24 mins.

Reference number: WEB501169315

Order date: 01/08/2009

Store:

Sunnyvale

111 East El Camino Real

Sunnyvale, CA 94087

(408) 720-1043

When I reached the store 1 hour after I had placed the order, the store guys refused to accept the order saying an order number wasn't generated against your order.

Even worse, then they asked me to search for the laptop model I had ordered and buy that on retail then and there. Because I required that laptop asap, I even searched for it in the store but couldn't locate it. Finally after requesting the store staff to help, they pulled out the laptop from under one table in the store.

Finally they even refused me to give the 24 USD gift card for defaulting the 24 mins timeline.

After going through all this trouble (and spending almost an hour in store) and paying double the amount (one amount I paid online which i received back 4 days after cancelling the order and another amount I paid in-store for retail purchase), I was able to buy a laptop from CircuitCity.

Now I heard circuit city is closing down, who's responsilbe.

Thanks

Arvinder