Bad Tires Beware

To Whom It May Concern:

I have been a customer of Tire Kingdom since 2003. I purchased four tires in 2003. In approximately three years, March 18, 2006 I returned for a tire repair and was told I needed four new tires. I bought four new tires again, with extended warranty and lifetime alignment. After doing research, I realized that I was buying tires every three years. This should not be, I would expect this if I purchased used tires. In fact, I was actually told a few months ago that I needed tires, at that time the tires were two years old. I also found out that they put the wrong size tire on my SUV Grand Jeep Cherokee and the tire that was recommended was not recommended for a SUV . I am unhappy with the quality tires and the unprofessional decisions made by you staff. I relied on them to give me professional advice. I cannot afford to keep spending over $400.00 on tires every three years. I went to store # 63 on January 6, 2009 at 6:30pm to get a tire change. The tire could not be repaired so they put the spare on Carmen Discepola was helpful. On January 14, 2009 I called Tire Kingdomâ??s corporate office and expressed my concerns, I was told someone would get back to me but I have not been contacted. I do realize you have other customers but my vehicle is making noises because of the spare tire and the tread on the other tires. My vehicle have never preformed so poorly. I need a resolution to this problem ASAP.

Unhappy customer

Charlotte Urrutia