Toyota Motor Sales, USA., INC. - I will never buy another Toyota

Posted on Friday, January 16th, 2009 at 12:01pm CST by 4c41466d

Product: 2003 Toyota Matrix

Company: Toyota Motor Sales, USA., INC.

Location: 19001 South Western Ave.
Torrance, CA, 90501, US


Category: Other

I sent this letter to the President of Toyota, USA. But, they dont feel any responsibility.


155 Circle Tree Drive

Beckley, WV 25801


January 7, 2009

Office of the President

Toyota Motor Sales, USA., INC.

19001 South Western Ave.

Torrance, CA 90501

Re: VIN 2T1KR32E83C074706 Case #s 20812220115, 200812310223, Etc..

On November 29, 2008 I bought a 2003 Toyota Matrix with 44,598 miles on it. After about 500 miles (about a week after buying the car) the check engine light came on, it was over a quart low on oil and had a engine code P0420. A couple of days later I checked the oil again and it had used over another quart. I was told the PCV valve could be bad so I had it replaced and the oil topped off. After this, I drove the car 50 miles and it used around 2/3 a quart of oil. I called the Toyota experience center and told them the problems I was having and they told me to take it to the local dealer to have it checked. The person I talked to, looked up the VIN # and told me that the engine on this car had been rebuilt at 41,459 miles, in November 2007 at Headquarters Toyota, In Miami, Florida. He also told me that Toyota would probably pick up the repair since it had less than 4,000 miles on a rebuilt engine (currently the car has 45,398 mile on it).

I took the car to my local dealer L&S Toyota, in Beckley, WV on December 23, 2008 and told them that the Toyota experience center asked me to bring the car to them. L&S Toyota did a compression test on the engine and it failed. The service manager at L&S Toyota told me the engine block should have been replaced when Headquarters Toyota rebuilt the engine, but hadnt been.

After about 10 calls to Toyota Corporate and numerous case numbers the verdict was in. Terri Allen, the Service Manager at L&S Toyota of Beckley said they will not fix the engine unless I pay for the repair myself. Furthermore, Terri told me I would be responsible for the cost of the compression test and putting the valve cover back on, which cost $180.00. John Lino from Headquarters Toyota, Miami told me they would take care of the repair but I would have to bring the car there, which is 950 miles away and I would have to have the car shipped since its not drivable using that much oil. Also, I would have to fly down to drive the car back. John Lino from Headquarters Toyota said he didnt understand why that L&S Toyota of Beckley would not take care of the repair but, every car dealership is independently owned.

Both of these dealerships are governed by Toyota Motor Sales, USA, so how can the one get authorization to do the repair but the other one cant? The 2003 Matrix that I am referring to is the 8th Toyota that I have owned, because of their reliability. I assure you if this car is not fixed, I will never buy another one. In addition, I plan on having this letter translated to Japanese and sending it to your Corporate Headquarters in Japan.

I am sitting here wondering what happened to the honor and values that Toyota was built on, which is the reason I have bought your automobiles since I was in High School. The first Toyota I had was a 1976 Corolla, which I sold with 278,000 miles on it, and it was still running well. Out of the 7 other Toyotas I have owned I have never had a major problem with any of them. So how can a Toyota engine blow up twice within 45,398 miles and you dont take responsibility for it?


Michael E Gillum


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