Dell lost my computer and all my data

Sent my computer in for repair. When they shipped it back, they shipped it to my old work address, not the address they picked it up from. When I found out that my system was miss shipped, I contacted Dell (1/12/09). I was told that there was nothing this team could do and that I would get a call back in 24 to 48 hours. On Wednesday (1/14/09) I called Dell and talked to a different manager. He said my case had been assigned to the executive team and that I would get a call back and that he would send another request to call me. On Thursday (1/15/09) Shobhit (ID 55196) told me that I will yet again be getting a call back today. The entire time (one full week), the system with all my personal data has been at a different location then mine.