Verizon Wireless - Verizon never called me back

Posted on Thursday, January 1st, 2009 at 3:54pm CST by f31c34ab

Product: Blackberry Curve 8330

Company: Verizon Wireless

Location: US

URL: http://verizonwireless.com/

Category: Other

My blackberry curve stopped working and got hung up in a strange state of cycling between a black screen and a white screen with an hour glass. It never comes back to life, so to speak.

I spoke with a "Jose" at VZW yesterday morning. He took me through all of the steps to try to fix it, and finally concluded that it wasn't fixable. He was going to send a new unit out to me. He came back and said that VZW was all out of stock. His manager instructed him to wait 24 hours and call me back today.

That call never came, so I just called back myself. Had to explain the situation to two more people. Apparently, Jose never documented this call and thus I had to go through all of the steps again. I'm now on hold, awaiting word if the unit is in stock today.

This is just poor, poor service from a company that could afford to offer the BEST service. And they wonder why there is a high churn rate...

I'm sure many more have this same story! Ugh.


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