TMobile ships wrong phone and after 2 weeks there is still nothing done about it....

I placed an order with tmobile customer service to add a line to the family contract on Jan. 20th. I wanted a Nokia 6301 with a 1 yr. contract. I was told I will get a Nokia 6301 for free with a 1 yr. contract. I was skeptical that T-Mobile offered a 1 yr contract but I was told by the representative that they did when adding a line and I was assured that there will be no problems. During the call the representative and I discussed that the phone would offer Tmobile at home service for me to make unlimited calls over the internet and I said that was one of the reasons why I was buying the phone. I went ahead and ordered the phone.

In order to make sure the representative didn't fool me I called back after placing the order to check what kind of contract I was given. I called the customer service and asked them to check the contract on the order by giving them the confirmation number and I was told it was a 2 yr. contract! I explained them the situation and they placed a 'pull call' to go through the call to figure out what happened.

On Jan. 22nd, I went online to check the status of my order on T-mobiles website and found that I was shipped a Nokia 6103 instead of a Nokia 6301. I called TMobile customer service right away and told them what had happened and I was told they will place another pull call for that and I should hear back about it within 5 business days.

I called on Jan26th and there were no results. On Jan. 27th, I was on the phone with a customer representative and she was nice enough to go through the paces and work with a supervisor to get the call pulled while I was on the phone. I was told the next step is that they will send an email to the resolution department and that I will have the resolution by the next day. I checked with them what exactly I should ask for so that I don't have to go through hoops and I was told to ask for the results of the pull call and ask for a supervisor.

I called on Jan. 28th, spoke to a representative and I was told there was no way for anyone to pull a call while I was on the phone and that pretty much I was lying about the whole thing since there was nothing noted on the account. I was then told that there were no results for the pull call and I should check back the next day.

On Jan. 29th, when I called I was told that the pull call wasn't received and I another pull call will be placed and I should hear back in 7-10 days since it was a Florida call center that had to do the job. Alternatively, I could get the phone exchanged by paying $80 for the phone since it wasn't free, to which I refused.

On Feb. 2nd, I called check on the status of the pull call because I was really getting irritated by the wait I had to go through for a phone. I talked to a supervisor and she assured me that I will hear something back the next day.

On Feb 3rd, I called at 5:15 and kept getting bounced off from one department to the other without anyone telling me I will be transferred to a different department. In the end a customer service representative helped me out and I talked to a supervisor who offered me a $35 credit to my account and since the person who does the pull call had left, she will personally ensure I will hear something back by the next day and that I should call before 5:30pm CST since the pull call people leave at 3:30pm PST.

On Feb. 4th, I called at 3pm CST, I talked to a supervisor after getting going through a few departments and he said there was nothing he could do to help me out since the people who do the pull call left at 1:30! He was unwilling to help me in any way which led me to hangup on him. His name was Eric

On Feb 4th, I called again at 6:30pm CST to see if something could be done and I talked a representative Jim who said there was nothing he could do but offered to call me back the next day with the results and sent an email to the department that handles pull calls.

On Feb. 5th, Jim called to let me know there is nothing that was done and he can't help me with anything. I asked him if there was a way to expedite the process and he said he will sent out another email and call me back if he hears anything.

On Feb. 6th, I didn't get any call so I called again to see what happened. I talked to a supervisor who said the pull call taked 7-10 days and today was the 7th day and they will have the results by monday or tuesday. I asked him if he could do anything to help me out since its been over 2 weeks and he said he couldn't so anything since it won't be fair.

At this point I decided to submit a complain because it has been 2 weeks since I placed my order and I still don't have what I requested. Talking on the phone and wasting 1hr of my time everyday speaking with customer service representatives has caused me enough stress and would appreciate if something can be done about it.