Chase / Washington Mutual Mortgage

JP Morgan/Chase bought Washington Mutual. JP Morgan/Chase has violated fair practice of consumer law. My home loan is serviced by Washington Mutual. My mortgage payment are up to date. However, as soon as Chase bought Washington Mutual starting on the 7th or 8th of each month I receive at one phone call a day from the collections dept with inquiry as to when my mortgage payment will be paid. My mortgage statement each month indicates the amount of $1096.45 due and the amount of $1132.16 if paid after the 16th of the month. When I asked why the collections department was calling, I was told that the calls were "reminder" calls. Reminder calls from the collections department? I specifically told them not to call because I was not and is not in arrears my mortgage. Today (Sunday, February 8, 2009) I received two phone calls, one around 6 PM and the other around 6:30 from Chase's collection department wanting to know when my February 2009 mortgage payment will be made and told me that they were calling as "documentation." I don't know how Chase treated their mortgage holders before the Washington Mutual purchase, but I strongly believe that Chase is attempting to purge Washington Mutual mortgages from their business and the "collections" calls to mortgage holders who are not late is part of their plan to "document" why WaMu mortgages are toxic and should be unloaded by them. This is unfair practice of consumer lending law from Chase and there must be a way to insist that they treat consumers in a just and fair manner, especially when the debt is not yet fully due, the consumer is paying timely each month and the debt is not in default.

Comment On This

Almost exactly the same thing has happened to me. Aug 24 auto pay from my online banking was put on hold according to the guy in the Philippines I talked to. Sept 24 payment is nowhere to be found although the money is no longer in my account. And now I have a statement with a late fee. Although I have not received calls from collections????

Plus they are not releasing an old lien release so I can refi!

Comment On This

There were letters sent out saying that our automatic payments would be late this month (mine is dated 8/21) -- but I still got a call from collections on Saturday and phoned in an electronic payment ($12 fee!) because the debit still hadn't hit my bank account. As of this morning, they are apparently hitting my checking account anyway; customer service says they will "try" to stop the duplicate payment.

Comment On This

Sept.7, 2009

My wife and I have inherited three different banks to handle our 15 year mortgage. But never had a problem until CHASE Bank took over WaMu mortgages.

We pay automatically from my checking account each month...no problem?

Twice they have befuddled the process.

The first was resolved. It took two days to find someone to talk with to accomplish this, including my bank.

WaMu/Chase tried to charge us $25., but later dropped the charge.

NOW, my auto-pay has been going smoothly , until Sept. 3rd, 2009's scheduled payment. The day arrived and no payment was taken out of my bank. I hate getting my balances corrupted.

When I called Chase, it only took all day to listen to messages and when I got a real person or two, the shock was setting in.

I hope that CHASE can get it all together and do what they then told me -- but the damage has already been done at my bank. I had to freeze paying any other bills until my AUTO mortgage payment is finally taken by CHASE. They said it was a problem because they were just now switching over from the WaMu hold on its company. They also said I would be debited Fri. the 4th at my bank and credited at CHASE as the 3rd of Sept , as originally contracted.

I have to wait until Tuesday to see if this happens because it didn't happen Friday!

What's next?

Comment On This

Hello, I live in CA and have a 20+ yr old mortgage now with Chase as a WaMu "legacy". It's current. For 20 yrs I've been paying in the 12th-14th timeframe. Perhaps 6 "late fees" so far in 20 yrs. I, too have been receiving multiple calls from Chase starting on the 1st of each month. Earlier this year, Chase also called my parents (in NY) and sister (in MA) to follow up on payments not received by the first of the month!! That contact info was from pre-1995 data, probably original loan app. I called Chase collections to remind them this is harassment and it's illegal under both federal and state laws. Collections reps were horribly rude and worse yet, cavalier about the illegality involved. Had to reach out to a Chase home ofc rep who agreed those calls were illegal. The rep advised I write a "cease and desist" letter to the Collections Dept. in Florida. In the letter, reference the appropriate statutes and state willingness to pursue all available legal remedies. I changed my contact info from no phone number to my cell number, and am keeping record of one month's calls. Intend to cite both harassment of family members and repeated calls in my cease and desist letter next month. Today had a voicemail from someone at Chase "reaching out to former WaMu mortgage holders" and offering to reduce my interest rate and/or payment. Not sure I should even call back based on experiences thus far with Chase mortgage servicing. What do you think??