Defective NEW SONY TV FROM PC RICHARD on Route 17 South in Paramus New Jersey

I have just purchased a brand new SONY HDTV 40" Z series (two weeks ago) from PC Richard on 317 Route 17 South in Paramus,Bergen county, New Jersey. Within 2 or 3 days of purchasing the TV it had sound problems, the sound would intermittently go off and on. I called the store and they sent couple of installers to fix it. They did not do anything (except for booting the cable box) and said that the TV was fine.

I called the store again and after lots of arguments with a sales person he agreed to exchange it. The second T.V. arrived and within an hour of its installation it started showing a blurry and ghosty picture.

I called the store again to complaint and again they sent another installer who was supposed to be an "expert". He said that standard T.V. should look like blurry on HDTV! and that the TV was fine. Despite the fact that the picture was blurry on both standard and high definition channels, he bascially said that the picture should look blurry.

I went to the store again and I asked them to exchange it as it was defective. The store manager and his assistant refused to exhange it. The store manager just did not care and was quite dis-courteous and just did not want to talk with me at all. After another lengthy discussion with the assistant manager he said that he would call me and send -yet- another technician to my home to check it out; otherwise they would not exchange the T.V. and it was mine even though it was defective.

Ofcourse the technician will say that that the T.V. is fine and I am now stuck with a defective T.V. that shows blurry pictures for which I paid US$1600.

This is unfair, unreliable and unacceptable policy towards customers.