Beach Bliss - Refuses to give refund

Posted on Thursday, February 26th, 2009 at 9:55am CST by 9926198b

Product: Swim wear

Company: Beach Bliss

Location: 15 E Colorado Blvd.
Pasadena, CA, 91105, US


Category: Other

I ordered several swimsuits from this online company after being reassured by customer service that returns and exchanges were welcome (buying clothing online doesn't allow for trying items on before purchasing). I received a few items and notices of "back ordered" for the rest. I canceled the order and returned the items received. I completed the required paperwork for a full refund. 7 months later and I have received nothing. Any communication I have submitted has been ignored. I submitted a chargeback complaint through my bank and Beach bliss refuted it, submitting my original order as "proof that I made the purchase". They did not submit my customer account page (I have a copy) that shows the items as "returned" and "some items not shipped". I filed a complaint with the BBB and discovered that they have been graded with a "D" because of (surprise) 30 complaints of refusal to give refunds. This company should be charged criminally for stealing money.


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