HP hiding the truth about printer ability from consumers

My mother bought me a bluetooth enabled printer from HP (one of their all-in-one models) and only just recently was able to print with it for the first time as I have not been able to afford the second bluetooth receiver for my computer until now and could not use the small two foot cable that they included as there is not enough room on my desk for the printer, one of the main reasons I got the bluetooth enabled model.

When I go to use the scan to computer function I get an error message telling me to try starting the scan from the computer. After an hour of trying to figure out how to get vista to allow me to start the scan I finally give up and call HP for help. The tech on the other end of the line calmly explains to me that I can not scan to computer if I am using only a bluetooth connection. I will need to hook it up to the computer via USB (defeating the purpose of having the bluetooth now) to be able to use this feature, and I may not be able to still since the longer the USB cable the less likely the information will be received by the computer. I filed a complaint and was notified someone from headquarters would call me to discuss the case.

To my surprise I got the call from headquarters today (I called to ask for help yesterday) and was told a few things that I tickled me until I was purple in the face from anger. One, HP expects the customer to know the technical aspects of things like bluetooth and the fact that they can only send a signal one way. Two, they expect the customer to do research if they do not know this. Three, it is not their fault that nowhere on the box or in any of the user manuals that the printer and computer must be hooked up via a USB cable to use the scan to printer feature. Four, they can do nothing to help me (which includes not sending me a longer USB cable as they do not carry them). Five, I can not talk to their supervisor, their supervisor is administrative only. Six, they are willing to pass on my suggestion to the people that make the boxes. Seven, if I want to go any further I must contact their legal department via fax.

I should have known better then to expect anything from the company that wanted to charge me $100 USD to replace the cracked headphone color on the jack instead of doing the free replacement on the screen and cables to fix the problem I called about. Never again will I buy HP, I would rather go without.