LG Not Honoring Dishwasher Warranty
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LG Dishwasher LDS5811BB LG 1000 Sylvan Avenue Englewood Cliffs, Ne 07632 US us.lge.com I purchased an LG Dishwasher Model# LDS5811BB on 9/30/07 from Home Depot and installed by Home Depot. Less than 4 months later it was not working properly and the customer support then was great from LG. It was repaired quickly and worked great till last month (Jan 09). LG's Owners Manual book says 1 year labor and 2 year coverage for parts. I called the LG Customer Service number and have got nothing but a runaround. 1st Phone call I talk to the customer support person and he tells me to call the authorized repair dealer and schedule a repair. Ok so I call the repair place and they tell me they need a work order number from LG. 2nd phone call to LG same day, sounded like same representative and he says he will send the work order to the repair place. (Next day), I call repair place, no work order. 3rd phone call to LG and still sounded like the same representative from day before, he says my warranty is out, I tell him same thing 1 year labor, 2 years parts. The representative tells me I need to FAX the page from inside LG's own Owners Manual that shows 1 year labor and 2 years parts, a copy of the reciept, and the customer invoice from Home Depot, which I did. 4th Phone call back same day, representative tells me FAX must come from a different department and it may take a day for them to get it and soon as they get it it they will send a work order to the repair place. That was over two weeks ago. Yesterday 02/13/09 I called the repair place again and guess what, still no work order number. I guess LG figures if they can delay me till SEP 09 they can really say my warranty is out. Next stop for me Better Business Bureau.
From: Message Author (click here to email author) Date: Saturday, 14-Feb-09 21:07:41 CST Business: Reply Online Consumer: Comment On This |
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