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DIY Upholstery Supply Charlesbois Fabrics - Beware DIYupholsterysupply.com
Posted on Saturday, February 14th, 2009 at 1:02pm CST by fab0a9c0
Product: Curtain rod
I ordered from diyupholsterysupply.com on 12/27/08 through PayPal,
order was confirmed and paid for. On 1/3/09 I emailed and requested a tracking number
a response from Kris stated due to Christmas there was delays should ship 1/5/09
I received the order on 1/13/09, no packing slip, one item was missing the most expensive item and the main reason I ordered from this company.
It was a 44-108 ribbed antique curtain rod with extender and rings for $19.99.
I emailed about the missing item. On 1/15/09 I received a curtain rod but it was a 48 rod
With no extender or rings. I emailed with a screen shot of the website listing. I received email that the correct rod was on its way. On 1/27/09 I received a curtain rod box labeled as the rod I ordered with a paper bag taped over the top. In it was part of a curtain rod. I emailed Kris again expressing my disappointment and asking for a refund.
Pictures were send in a separate email.
Dear Mr. Charlebois,
I am very disappointed. I received the the Rod today. When I say Rod; that is all I got. No hard ware no rings, no extension as advertised on your website and stated on the box.
I am Attaching pictures, It is obvious the box was opened. A paper bag was taped to the end. This was not shipper damage. this was how it was packed. The other box also was wrapped in paper. Not how a package is professionally packaged in this day and age. Shippers don't usually allow it. Both packages I received had the name Michelle (no last name on the return label) in case you have a drop shipper or mail room person you want to make accountable.
I would like a refund of my $19.99. If you like, I will send back the pieces and parts of these rods at your expense. This was a paypal transaction and they do ask for feedback on sellers. I would like to be able to tell them we resolved this satisfactorily. I really liked the fabric swatches I received but do not have confidence in your webstore.
All our curtain rods are prepacked by the manufacture on a computerized assembly machine, as you can understand I find it hard to believe the package was shipped incomplete however if there is a problem I thank you for bringing it to my attention and will authorize a return. When we receive the package will will inspect it. if we find fault in the manufacturing we will ship you a replacement at our expense and refund your shipping expense. please feel free to call me a 662 280 0020. We ship 100,s of packages a day, there is nothing wrong with our shipping method, We have a very good customer service record as you already know. please be advised we do not respond to any kind of threats.
If a response is required please reply to this email, it will help us respond faster to your inquiries,
I then received an email saying the rod was being sent. So I believed all to be well. I was wrong.
Unfortunately I now know help from PayPal is only if I purchase from Ebay. I still have not received the rod nor have I received a refund. I do not recommend this company and warn buyers to beware