HOTELS.COM WILL RIP YOU OFF

After an hour on the phone with 3 "customer care" people I'm too exhausted to type much but want people to know that Hotels.com is beyond unprofessional and I HIGHLY discourage using them. After cancelling a reservation 6 weeks prior to the initial date of arrival, I received an email from hotels.com with a weather update in my arrival city. It alarmed me that they had not properly canceled the reservation. I called hotels.com to confirm that they had indeed canceled the reservation and they claimed to have "no record" of the cancellation. They charged me the full hotel rate (and this was a $400/night hotel). After speaking with the 3rd level of supervisors I was essentially told I was "stupid" for not having printed a copy of the cancellation confirmation & saved it. Indeed, I won't make that mistake again. The woman (Mary) was tactless and uncaring and utterly refused to try and correct the situation. I then called the hotel and the reservations manager graciously canceled the reservation with no penalty. I am still shocked and reeling at the utter disregard hotels.com showed for my situation. I am back to using a travel agent.