Redbox - Redbox Movie Rental Late Fees

Posted on Friday, December 4th, 2009 at 7:11pm CST by 8a9daa61

Product: Redbox Movie Rental

Company: Redbox

Location: US

URL: http://www.redbox.com/

Category: Other

I rented a movie from Redbox. Turned it in on November 26 2009. Redbox provided me a receipt for turning it in on Dec 4, 2009. Spent 25 Minutes on the phone mostly waiting for a Redbox customer service rep. They are refunding my money which I have to wait around 6 days for. On top of that Redbox says that they cannot provide any kind of retribution for spending all that time waiting on them.

The customer service rep said that sometime the movies don't check in and they fall to the bottom. In which case you should call them immediately. Not everyone has 25 minutes to spare.

Simply dont use Redbox.

Poor customer service is what I call it.


1 Comment

071eda8b, 2010-03-13, 04:17PM CST

i rent amovie 2012 march 6 2010 returned it on march 7 at 12.00pm and was charged a four dollar late charge why is that

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