Acer / E-machines - Poor Acer support on E-machine

Posted on Thursday, December 31st, 2009 at 7:26am CST by 4e7e1e63

Product: E-machine Laptop

Company: Acer / E-machines

Location: US

Category: Other

I purchased an e-machine from Wal-Mart, which is a rebadged Acer. The box, and computer appeared in perfect shape, so I wrapped it and put in under the tree for my wife. When I booted it up the first time on Christmas day I noticed a very small 1" crack in the display. Upon calling ACER support, I was told that it was not a warranty covered item. That is was damaged by me or shipping. I naturally challenged that because the box had no accordian marks, no dents etc. They "the Indian support center" suggested I call back for 2nd level review the next day. That call resulted in rehashing and being told no warranty and that I would need to do another 2nd level review. I returned the computer to Wal-mart, which was gracious about it but did not have a replacement. Knowing as much as I do about computers, I've learned yet another valuable lesson. Acer No! HP, Dell, Toshiba, Sony YES!


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