Nike - Defective Nike Studs

Posted on Thursday, December 3rd, 2009 at 7:06am CST by 0a5c049f

Product: 366230.016(6)

Company: Nike

Location: Ulsoor
Bangalore, Ka, 560008, IN


Category: Other

I have purchased a pair of Nike studs(art no. 366230-016(6) price INR3800) from your MG Road ,Pune, India store on 30-Oct-2009. I gifted the same to my son on his birthday on 16-Nov-09. He might have played with them for 3-4 days and the stitches of its RIGHT shoe started to come out. I reported the matter to the show room on 25-Nov-09 and was given the claim settlement slip no 5199. I was told that the company office in Bangalore would repair/replace the shoe within 4-5 days. After nine days when I called the show room (no response from their side till then) , I was told that company has returned the shoe with the comment that this is normal wear & tear. I am almost shocked at this response from a global brand of this repute. How on earth can someone create wear and tear in 4-5 days ,ONLY IN THE RIGHT SHOE of any pair.

No response till now


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