ChooseDirect.com - Bad Customer Service/Delivery Delay

Posted on Monday, December 28th, 2009 at 1:20pm CST by b53b00a9

Product: Spa/ot Tub

Company: ChooseDirect.com

Location: 767 Bryant St. #201
San Francisco, CA, 94107, US

URL: http://www.ChooseDirect.com /

Category: Other

I ordered a hot tub/spa on Aug 4th 2009. I was advised of a delevery of 8 wks (roughly Oct 4). As of this date, (Dec 28, 2009), I have yet to recieve my spa.

During this time the company did not contact me and when I contacted them, they give conflicting stories as to the reason for the dalay, (exp: 2 month hold up for customs).

Only after telling them that I would be contacting the local police department, did they agree to and ship my spa. I have yet to recieve it, but I am advised by a shipping company that an item is scheduled to be delivered on 1/13/10.

I complained to the BBB and they have many complaints on under choosehottubsdirect.com. DO NOT USE THIS COMPANY!


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