Rogers Wireless - Rogers Wireless - not the package I signed up for

Posted on Tuesday, December 22nd, 2009 at 8:44am CST by f0c942cb

Product: Wireless Phone

Company: Rogers Wireless

Location: Toronto, On, CA

URL: http://www.rogers.com/

Category: Other

This is an ongoing story. Rogers promised me one account and then didn't deliver. Every month, my bill is about double what it should be. Every month, I have to spend at least an hour on the phone re-telling the story, and then finally someone with a modicum of customer service steps in to put things right - at least until the next month's billing when the story starts all over again.

These problems are in addition to the technical support issues (the phone didn't work, couldn't port the number, security codes weren't burnt into the phone) and the hours spent trying to re-explain this to the latest customer support rep.

Then yesterday: "We'll have a supervisor call you in 2 - 4 hours. Guaranteed" Guess what: it's over a day later and no supervisor call.

As of today - still no resolution.

Most of the people I've dealt with have been nice, but relatively useless.


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