A&E Factory Service - A&E Service No-Show

Posted on Tuesday, December 22nd, 2009 at 8:11pm CST by dd24ace6

Product: Whirlpool Refrigerator

Company: A&E Factory Service

Location: A&E Factory Service Customer Relations 1300 Louis Henna Blvd.
Round Rock, TX, 78664, US

URL: http://www.aefactoryservice.com/

Category: Other

I contacted Whirlpool regarding my two-month old refrigerator that was no longer freezing yet was too cold in the refrigerator compartment. Whirlpool assigned its subsidiary A&E and promised that A&E would be at my house the same day between 10:00 and 5:00. I provided all relevant contact details.

A&E did not show up and did not call. When I called to complain, the customer service rep claimed that the technician was sick and thus the service call was not made. If this is the case, why was the service call scheduled in the first place? Moreover, why was I never called? This is a complete waste of my day.


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