Continental Airlines Negligence & Poor Customer Service: CO82371 London to Newark 28JUL09

Continental Airlines Negligence & Poor Customer Service: CO82371 London to Newark 28JUL09

Dear Continental Airlines,

As a frequent flyer (PF637396) who has accumulated well over 150,000 miles on your airline I am ashamed of the way you have been treating myself and my wife.

The itinerary D01Q1C you scheduled below for my wife and I caused us to miss a flight from London to Newark.

Although Air Italia was kind enough to put us on the front of the plane to ensure we could get to the connecting flight CO8237 (via Virgin Atlantic - see below) upon arriving 45 minutes prior to the 8:25pm departure on July 28th, Virgin Atlantic would not issue us a boarding pass saying we had to be there at least an hour prior to departure as mandated by law in Healthrow airport.

Therefore we had to stay the night in London and incur additional expenses (hotel, transport, food), which Virgin Atlantic informed us was due to Continental Airlines negligence and oversight.

We therefore need to be reimbursed $500 for hotel, transport and food expenditures incurred as a result of Continental Airlines negligence.

I just phoned and spoke with Roger and Angela (rep ID NCH04) in Houston who tried to delay the reimbursement and have not yet agreed to adequately deal with the issue at hand.

Thus far I have created a video warning other travelers about this manner and plan to do more videos and articles, blogs across the net if this is not speedily resolved.

Virgin Atlantic Airlines London - Newark Drama & Denials

http://www.youtube.com/watch?v=3VzkaqspY...

Your rep Angela accused me of being "hostile", "ignorant" and "barking" at her for merely communicating my experience (twice after having previously done so to Roger), which I am not. I simply don't tolerate poor customer service and runaround when I need a reimbursement for your negligence.

As a consumer advocate who has written over 1,000 articles, more than 300 press releases and 18 books I take world travel and passenger's well being very seriously. Furthermore I'm appalled that your customer service rep Angela would be so rude and unapologetic. Although Roger didn't do anything for me and just put me on hold to pass me along to Angela, at least he was courteous and polite.

Another group of travelers arriving from Paris (15 minutes after me) also in transit, were denied access to the Continental connecting flight (via Virgin Atlantic) after me and my wife.

However another of your passengers Andreal Miller told me Continental agreed to reimburse her hotel, food and incidental expenses as a result of their oversight and negligence in scheduling the flights too close together.

I have already phoned 800-932-2732 and spoke to Roger and Angela (rep - NCH04) for a total of 34 minutes (until Angela hung up on me), enduring a ridiculously long and intentionally aggravating process by your airline dispute resolutions department in an attempt to avoid reimbursing me for your airline's negligence in regarding to its scheduling of flights for its valued passengers.

Sincerely,

Paul F Davis

www.PaulFDavis.com

info AT PaulFDavis.com

Comment On This

Continental Airlines kindly refunded the monies we spent as a result of their negligence. Continental graciously refunded us the money spent in London unnecessarily in full and also generously sent myself and my wife each a $100 travel voucher on top of that.

Paul F. Davis

www.PaulFDavis.com

info @ PaulFDavis.com