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Refusal to refund money or replace defective product

 
Nalgene Outdoor water bottles
Thermo Fisher Scientific
Nalge Nunc International Corporation
Outdoor Products Division
75 Panorama Creek Drive
Rochester, NY 14625 U.S.A.
Rochester, N 14625
US
http://www.nalgene-outdoor.com/

I purchased several Nalgene bottles on two separate occasions because: 1)they were advertised as a solution to my concerns about the environmental impact of using disposable water bottles; and 2) they are touted as the safest bottles to use, made from polycarbonate, safe from leaching chemicals. Sure enough, these "safe" Nalgene bottles were found to leach a cetain chemical called Bisphenol-A (BPA)and therefore they are now producing a whole new line of bottles which are BPA free. I asked the company to give me a refund or to replace the bottles but they only offered me a discount on future purchases. Now I have all of these "safe" bottles which I can no longer let my family use. I think this is a total lack of corporate responsibility to the retail consumer which the company clearly targets as the customer for Nalgene water bottles.

From: Message Author (click here to email author) (has asked not to receive email)
Date: Tuesday, 04-Aug-09 16:41:29 CDT

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bottles
nalgene
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