Gateway Support Sucks!!!

Contacted support for my daughter, they gave me a hassle and would not let me speak to s supervisor and still won't send her the recovery disks for her computer. Her hard drive had failed and they stated the disks were a software issue, and that warranty expires in 90 days. I advised it was a hardware issue and they just continued to argue with me. And constantly stated the computer wasn't registered with them - I know it was I have an email confirming as such. What a bunch or idiots. Now she can't get support for other things in her system because we had to replace the original hard drive and there's no way we're sending in that system to some techie to screw up even more - when we can fix most everything ourselves!!! Anyways, after this experience I'll never buy their products again - just have to junk her computer I guess. Sad to spend so much of your hard earned money and have it be a worthless piece of junk...