Gateway Support Sucks!!!

Contacted support for my daughter, they gave me a hassle and would not let me speak to s supervisor and still won't send her the recovery disks for her computer. Her hard drive had failed and they stated the disks were a software issue, and that warranty expires in 90 days. I advised it was a hardware issue and they just continued to argue with me. And constantly stated the computer wasn't registered with them - I know it was I have an email confirming as such. What a bunch or idiots. Now she can't get support for other things in her system because we had to replace the original hard drive and there's no way we're sending in that system to some techie to screw up even more - when we can fix most everything ourselves!!! Anyways, after this experience I'll never buy their products again - just have to junk her computer I guess. Sad to spend so much of your hard earned money and have it be a worthless piece of junk...

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Gateway Support SUCKS. I had the SAME exact issue, or atleast close to it. My videocard overheated and it says that it would be covered for warranty, i send it in for repair and all they did was wipe out the harddrive and install windows 7, I informed them i only have 4 weeks till im getting deployed oversea's and they tried to argue with me that my video card is not compatible for games, When i spent 2800$ on this laptop which is a "gaming" laptop and it worked fine for the first 2 months. Seriously readers, Do not get gateway, or atleast dont rely on their customer support cause apparently the customer is always wrong. Hopefully somebody will change their minds from reading this and save them a whole bunch of money

PFC Gongora