Yahoo Posting of MaxColon Pop Up Ads

Complaint Details

MaxColon

10134 6th Street, Suite M

Rancho Cucamonga, CA 91730

Contact: Kelly, Erin

Phone: (866) 870-7042

Orem, Linda

10 Arrivo Drive

Mission Viejo, CA 92692

(949) 282-6153

Linda_orem AT yahoo.com

In the absence of any response from the company this complaint despite our two requests to them, we are closing our file on this complaint.

This unanswered complaint will become part of the information we report to the public on this company for the next three years. Should any government agency request our files on this company, your complaint will also be included.

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Complaint ID: 98427609

Complaint Classification:

Complaint Description - Posted 7/2/2009 3:19:54 PM

I placed an order on-line through an internet pop-up ad on Yahoo March 29, 2009. I received a confirmation email and the trial shipment within a week. On 4/29/09 I received and returned a second mailing and was charged for the additional product. I contacted MaxColon customer service as I was unaware of this transaction and was given a cancellation number and advised to retun the product for a refund, but not mentioned about obtaining an RMA # first for the return and refund, which I have been repeatedly denied. My cancellation number was referenced on the returned package, which they can identify my order transaction, which was returned to the correct and sending address to MaxColon as directed by phone. As the pop up ad did not address additonal program terms or direct me to another site, or terms, and there was no receipt or information with the original shipment, no action was taken other to cancel upon learning of the unauthorized charge and product receipt. There is no reason for one to pursue additional details at time of ordering through such a pop up and only viewed testimonials about the product. Repeated emails requesting a refund have been denied

Complaint Summary

Product was ordered through Yahoo pop-up screen, conformation of order email received. Received unepected second mailing and charge of $89.95.

Resolution Sought

Refund me the amount charged of $89.95 on 4/13/09. Cancellation confirmation #161153. RMA received after return of product, #547064520.

Additional Information

Date Problem First Occurred:

4/13/2009

Product or Service:

Model Name or Number: MaxColon

Date Purchased: 3/29/2009

Order Number: 618113506853546

Amount In Dispute: $89.95