Complaints.com

Wine.com Order System Not up to standard

 
Chappellet 2006 Pritchard Hill Estate Vineyard Cabernet Sauvignon
wine.com
US
wine.com

To whom it may concern,


I am writing in regards to my recent order (Order number 3126XXX). I was looking a nice bottle of wine for my important client as a birthday gift who is a wine aficionado. Having used your business in the past with great success, I found “Chappellet 2006 Pritchard Hill Estate Vineyard Cabernet Sauvignon” on your site stated it was “in stock” and available for immediate shipment so I placed the order.


Two day passed and there was no change in status or notification so I sent an email inquiring on the status. Only then, I found out that it was not in stock and it would take a week. See email below:


“I am sorry for the delay with your recent order # 3126XXX. Unfortunately, the warehouse is still waiting for the vendor/distributor to bring in the bottle of Chappellet 2006 Pritchard Hill Estate Vineyard Cabernet Sauvignon. It may be another week or more before it comes in, I'm afraid.”

I am just thankful that I had checked or I would have looked like a jerk. It would have been nice if:


1) Your website actually showed whether it was in stock or not.

2) You notified me that there would be a delay in the shipment.


Anyways, needless to say I cancelled the order and I will not be using your business anymore. Please delete my user account and all my personal information from you website. Thank you.



From: Message Author (click here to email author)
Date: Thursday, 27-Aug-09 19:00:27 CDT

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