Cache Creek Casino says my old $25 chip is no good, not valid

I visited the Cache Creek Casino Resort located at 14455 Highway 16, Brooks, California 95606 on Thursday evening on August 20, 2009 around 10:00 pm. I brought with me a Cache Creek Casino chip of $25 that I had forgotten and left in my drawer for perhaps 4 or 5 years. To my surprise, the cashier personnel at the casino said the $25 chip was no longer valid. I spoke with both "Alice" and "Ebony" the managers at the cashier and neither was able to provide a reasonable explanation on how they can simply invalidate a casino chip that still have the name "Cache Creek" imprinted on it. I have given the casino $25 US dollar in exchange for this chip and expect to be tender the same amount upon presenting this chip.

When I requested to speak to the Casino Management for further explanation, the head of security was called upon instead. I calmly and logically explain to him the situation of how they can simply invalidate a casino chip without proper disclosure. His only explanation was "That's how casinos run." The head of security then became impatient and accused me of being intoxicated. I became very upset but did not want any altercation so I simply walked away.

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This gentleman has since been offered the opportunity to cash in his chip with the apologies of Cache Creek Casino Resort.