Amazon

I inadvertently ordered something from Amazon and was told by Amazon to

refuse the merchandise and a full refund would be given me. At the same

time, I instructed my credit card to dispute the charge, expecting

Amazon simply to tell the credit card to remove the charge once Amazon

had received the merchandise. Amazon received the merchandise, but

refused to remove the charge from my credit card unless I cancelled the

dispute. I cancelled the dispute and paid Amazon in FULL for returned

merchandise. I have called 4 times and have asked Amazon to give me a

credit for $509.97 (the cost of the returned merchandise). Each time I

call, I have to reiterate the process and each time, customer service

acknowledges that I am due the $509.97 and promises to credit my account

within 24 hours. I have been working with Amazon for a month and yet

they have not processed my credit.

Do I have any recourse, I am sure the problem is communication between

customer service and accounting. I know I am speaking to someone in

India at customer service. Is there anyone I can contact in their

accounting Dept. that could help.

Thank you

Angie