Terrible service

I have been a hathway customer since 2 months & my subscription plan is 512 blast quaterly. i am supposed to get a speed of 512 kbps & free usage timing is from 24:00 - 07:00.

The speed is dead slow

during free usage hrs. Inspite of complaining several times no action has been taken & my main purpose of taking that plan is to download large files at night, but its not being possible with the speed they provide. On some unlucky nights my IP address will be changed, when i brought that issue to one of the technician, he accepted it by saying that this has been reported by many customers. However all other technicians say that IP is automatically assigned by DHCP client & there’s no chance of it to change. Their technicians are wonderful liars & cheaters. They make the customer to keep the call on hold for atleast 5-10 minutes & at the end up saying "Sir, ur ip is kept on observation & ur issue will be resolved". I think they are trained to say only those few sentences. overall their service is terrible. All they do is woo customers with false promises, after getting the connection & paying the bill they turn a deaf ear to their complaints.