Refund Denied

I ordered an eye cream product, but had changed my mind. When I received the package a week ago, I marked it as "Return to Sender" without opening the package. When I checked my bank account today to see if my account had been credited. Since it wasn't I called to see if they would fix it. I was told that I was not eligible for a refund since I didn't follow the return policy located inside the package with the return label. I did not open the package because I knew I would have to pay postage at the post office. I always understood if services/goods were not received (in this case, it was refused) I should get a refund. I don't see why I should pay $78.41 for a vial of eye cream I've never even seen or touched. It was returned within the 10 days.

Comment On This

Complaints about this company are all over the web. I wish I had looked at them prior to being scammed into ordering their "sample" product for $1.00. I, too, cancelled in plenty of time (less than 7 days) and received a message: Your Eyepothesis account has been successfully cancelled: Your confirmation number is: ...... Your card will be charged $19.41 USD today, but after that, you will not receive any future shipments or charges on your credit card. You can keep the entire package that was already sent to you on January 18. This was on January 22. I have mailed the sample back to the company certified so that they have to sign upon receipt. I have complained to the Federal Trade Commission and the BBB. I have tried to call multiple times and all I get is a network busy signal. How does a company continue to operate in this manner with so many complaints? Who do you need to contact that actually will do something to prevent more damages?

Comment On This

Same thing happened to me. I called and was told that I was not allowed a refundtoo. I told well send it back to me , if I already paid for it. They sent it back with a phone number on the outside the package to call before you send it back,so I did and still I was told that I can't get my refund . I sent it back to late to get my money back. I had to pay the postage to send it back.

Comment On This

I decided to type up the Free Trail Terms and Conditions. Tell me if I am wrong but doesn't 8 days from the date of ordering mean the following- Oct 15th, 2009 order date..........Oct 23rd call placed to cancel free trial period. Oct 23rd charge of 78.41 appears. Call to customer service says too bad your trial ended yesteday. Am I missing something here???

Free Trial Terms and Conditions:

You must be 18 years old or older to participate in this Free trial. You must use your own credit card or debit card. Start your Free Trial now to receive a trial supply of Eyepothesis. You simply invest $2.87 today for shipping and handling to evaluate this great skin product for yourself. Your credit card will be charged the selected S&P charge above. If Eyepothesis is not right for you, call 1-866-711-2829 within 8 days from your order date to cancel your trial and you owe nothing more. At the end of your trial, we will conveniently bill your credit card $78.41 and enter you into our Forever Young Club so that you will be able to maintain your younger-looking skin at a monthly discounted price. Shipping charges are the responsibility of the customer. By participating in the Free Trial, you are receiving a discount of 40% off of the normal retail price and you will be responsible for taking affirmative action during the Free Trial period to avoid further charges outlined in How thr trial works.By clicking on the button to the right, you are agreeing to the terms and conditions in How the Offer Works.You may call 1-866-711-2829 anytime to contact customer service regarding your shipment