Wrong Size, No Response, Slow

Ordered heel lift on August 10th, web site said delivery in 3 -6 business days. Heel lift arrived August 24th.

Wrong size - sent large, I ordered medium.

They do not respond to e-mail. I have sent seven follow-up e-mail requests. The phone numbers are busy all the time.

I need the heel lift to balance a brace on my left leg.