REDIFF ONLINE SHOPPING - REDIFFSHOPPING.COM

HELLO REDIFF ONLINE SHOPPERS,

Rediff shopping (online shopping) management are a bunch of liars, cheats, irresponsibled set of people.

Let me explain in detail why this frustration and accusation towards rediff shopping.

I have lived in the United States for the last 10 years and have always shopped online for most of my needs and have never had to face a situation to ever express any grievances.

I requested for a purchase of an HP Officejet 5600 series all in one product which was delivered to me by rediff's so called acredited vendors "Al Systems". Unfortunately, this product was defective and the same was reported to the vendor as well as rediff shopping customer care.

After a few rediff arranged to pick up this defective item for a new replacement. Do not know what transpired between the vendor and rediff.

The item was re-dispatch after a constant follow-up for approx 2 weeks and to my further surprise was not only not a replacement, but the same defective piece in a totally damaged condition. The scanner was smashed and the software CD's were cracked and the item was delivered unpacked by their courier service in a totally damaged unusable condition.

That's it .... Constant requests, followup's, phone calls, email communication by me to rediff customer care and the management, they ultimately decided to send the courier services for inspection and was certified to the courier service that the item was totally damaged.

My email id is rayomanddesai AT hotmail.com. If requested, I will post/attach the entire communication email chain to prove this is no false story, and also photo's of the damaged product.

BEWARE: If anyone, unknowingly is shopping online with rediff shopping, you have no gaurantee of your order being delivered:

1. Either on time OR

2. In good shape

Rediff does not insure items in transit and if the item is defective/damaged takes no responsibility and is not obliged to replace the same.

BOTTOM LINE: PLEASE DO NOT SHOP HIGH VALUE PRODUCTS FROM REDIFF SHOPPING. THEY UNDOUBTEDLY ADHERE TO LYING, CHEATING AND FRAUDULENT PRACTICES, INCLUDING THEIR THIRD PARTY VENDORS.

THIS WILL BE TAKEN UP BY ME WITH THE CONSUMER RIGHTS PROTECTION COUNCIL.

THIS COMPLAINT/GRIEVANCE IS ALSO POSTED ON MY BLOG ON BLERP.COM, TWITTER AND FACEBOOK. IF ANYONE NEEDS TO COMMUNICATE WRT REDIFF SHOPPING PLEASE FEEL FREE TO WRITE TO ME AT rayomanddesai AT hotmail.com

POSTED BELOW IS THE CHAIN OF EMAIL COMMUNICATION BETWEEN MYSELF AND REDIFF CUSTOMER CARE/MANAGEMENT FOR YOUR REFERENCE :

RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS�

From: Rayomand Desai (rayomanddesai AT hotmail.com)

Sent: Wed 8/12/09 2:51 PM

To: customersupport AT rediff.co.in

Cc: rayomanddesai AT vzw.blackberry.net (rayomanddesai AT vzw.blackberry.net); Maria D'mello (mars_d_in AT hotmail.com)

THIS MESSAGE IS FOR REDIFF MANAGEMENT

By no response from you, I take it you have no solution.

Thank you.

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

CC: rayomanddesai AT vzw.blackberry.net; mars_d_in AT hotmail.com

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Tue, 11 Aug 2009 15:43:32 +0000

THIS MESSAGE IS FOR REDIFF MANAGEMENT.

"Blue Dart" and "Aramax" couriers have inspected this damaged delivery in person. What is your response .....I need your response in reply to this in the next 24 hours .......Else .... you will get a response from the Consumer rights protection council.

Rayomand Desai

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

CC: rayomanddesai AT vzw.blackberry.net; mars_d_in AT hotmail.com

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Fri, 7 Aug 2009 02:44:30 +0000

THIS MESSAGE IS FOR REDIFF MANAGEMENT.

You guys are a bunch of liars, cheats, irresponsible, and resort to fraudulent business practices. Please go thru my chain of emails with your customer service (Mr Amit Mali & Mr Vinesh) as to know why I am saying this. (not to mention my innumerable phone calls in the last 3 weeks and an absolute waste of my time and money).

Please be advised, that you are not the only online shopping site in India, but surely the most irresponsibled managed site. This experience of mine will be published on all blog sites, facebook, twitter and all accessible sites on the internet and also reported in detail to the consumer forum of India. Also, I will report this on IBN/CNN news channel and beleive me your reputation is at serious stake not only in India but internationally.

Further, wrt this order, I do not want to communicate anymore so please arrange to pick up the item and arrange for a refund at the earliest.

Consider this not a threat but take it very seriously.

Rayomand

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Wed, 5 Aug 2009 08:22:21 +0000

This message is for Mr Vinesh & Re-diff management.

I need a response from you wrt this issue today as spoken by 4pm, with a clear defined status OR Vinesh kindly advise your management what the consequences will be , that I have discussed with you.

Thanks & Regards

Rayomand Desai

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Tue, 4 Aug 2009 01:45:59 +0000

What is the status of this ......

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

Date: Thu, 30 Jul 2009 20:06:02 +0530

From: customersupport AT rediff.co.in

Subject: RE:'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

To: rayomanddesai AT hotmail.com

Dear Rayomand,

Greetings from Rediff.com

We have read the contents of your mail and sincerely apologize for the inconvenience caused.

However, we request you to kindly let us know the condition of the shipment ( Outer package ) which was received by you. Whether the same was in intact sealed condition so that we can assist you in better way.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards

Amit Mali

Customer Service

www.rediff.com

P.S. Please do not change the subject line for future correspondence

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RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS�

From: Rayomand Desai (rayomanddesai AT hotmail.com)

Sent: Tue 8/11/09 3:43 PM

To: customersupport AT rediff.co.in

Cc: rayomanddesai AT vzw.blackberry.net (rayomanddesai AT vzw.blackberry.net); Maria D'mello (mars_d_in AT hotmail.com)

THIS MESSAGE IS FOR REDIFF MANAGEMENT.

"Blue Dart" and "Aramax" couriers have inspected this damaged delivery in person. What is your response .....I need your response in reply to this in the next 24 hours .......Else .... you will get a response from the Consumer rights protection council.

Rayomand Desai

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

CC: rayomanddesai AT vzw.blackberry.net; mars_d_in AT hotmail.com

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Fri, 7 Aug 2009 02:44:30 +0000

THIS MESSAGE IS FOR REDIFF MANAGEMENT.

You guys are a bunch of liars, cheats, irresponsible, and resort to fraudulent business practices. Please go thru my chain of emails with your customer service (Mr Amit Mali & Mr Vinesh) as to know why I am saying this. (not to mention my innumerable phone calls in the last 3 weeks and an absolute waste of my time and money).

Please be advised, that you are not the only online shopping site in India, but surely the most irresponsibled managed site. This experience of mine will be published on all blog sites, facebook, twitter and all accessible sites on the internet and also reported in detail to the consumer forum of India. Also, I will report this on IBN/CNN news channel and beleive me your reputation is at serious stake not only in India but internationally.

Further, wrt this order, I do not want to communicate anymore so please arrange to pick up the item and arrange for a refund at the earliest.

Consider this not a threat but take it very seriously.

Rayomand

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Wed, 5 Aug 2009 08:22:21 +0000

This message is for Mr Vinesh & Re-diff management.

I need a response from you wrt this issue today as spoken by 4pm, with a clear defined status OR Vinesh kindly advise your management what the consequences will be , that I have discussed with you.

Thanks & Regards

Rayomand Desai

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Tue, 4 Aug 2009 01:45:59 +0000

What is the status of this ......

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

Date: Thu, 30 Jul 2009 20:06:02 +0530

From: customersupport AT rediff.co.in

Subject: RE:'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

To: rayomanddesai AT hotmail.com

Dear Rayomand,

Greetings from Rediff.com

We have read the contents of your mail and sincerely apologize for the inconvenience caused.

However, we request you to kindly let us know the condition of the shipment ( Outer package ) which was received by you. Whether the same was in intact sealed condition so that we can assist you in better way.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards

Amit Mali

Customer Service

www.rediff.com

P.S. Please do not change the subject line for future correspondence

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RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS�

From: Rayomand Desai (rayomanddesai AT hotmail.com)

Sent: Tue 8/11/09 3:43 PM

To: customersupport AT rediff.co.in

Cc: rayomanddesai AT vzw.blackberry.net (rayomanddesai AT vzw.blackberry.net); Maria D'mello (mars_d_in AT hotmail.com)

THIS MESSAGE IS FOR REDIFF MANAGEMENT.

"Blue Dart" and "Aramax" couriers have inspected this damaged delivery in person. What is your response .....I need your response in reply to this in the next 24 hours .......Else .... you will get a response from the Consumer rights protection council.

Rayomand Desai

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

CC: rayomanddesai AT vzw.blackberry.net; mars_d_in AT hotmail.com

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Fri, 7 Aug 2009 02:44:30 +0000

THIS MESSAGE IS FOR REDIFF MANAGEMENT.

You guys are a bunch of liars, cheats, irresponsible, and resort to fraudulent business practices. Please go thru my chain of emails with your customer service (Mr Amit Mali & Mr Vinesh) as to know why I am saying this. (not to mention my innumerable phone calls in the last 3 weeks and an absolute waste of my time and money).

Please be advised, that you are not the only online shopping site in India, but surely the most irresponsibled managed site. This experience of mine will be published on all blog sites, facebook, twitter and all accessible sites on the internet and also reported in detail to the consumer forum of India. Also, I will report this on IBN/CNN news channel and beleive me your reputation is at serious stake not only in India but internationally.

Further, wrt this order, I do not want to communicate anymore so please arrange to pick up the item and arrange for a refund at the earliest.

Consider this not a threat but take it very seriously.

Rayomand

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Wed, 5 Aug 2009 08:22:21 +0000

This message is for Mr Vinesh & Re-diff management.

I need a response from you wrt this issue today as spoken by 4pm, with a clear defined status OR Vinesh kindly advise your management what the consequences will be , that I have discussed with you.

Thanks & Regards

Rayomand Desai

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Tue, 4 Aug 2009 01:45:59 +0000

What is the status of this ......

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

Date: Thu, 30 Jul 2009 20:06:02 +0530

From: customersupport AT rediff.co.in

Subject: RE:'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

To: rayomanddesai AT hotmail.com

Dear Rayomand,

Greetings from Rediff.com

We have read the contents of your mail and sincerely apologize for the inconvenience caused.

However, we request you to kindly let us know the condition of the shipment ( Outer package ) which was received by you. Whether the same was in intact sealed condition so that we can assist you in better way.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards

Amit Mali

Customer Service

www.rediff.com

P.S. Please do not change the subject line for future correspondence

RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS�

From: Support (customersupport AT rediff.co.in)

Sent: Thu 7/30/09 2:34 PM

To: Rayomand Desai (rayomanddesai AT hotmail.com)

Dear Rayomand,

Greetings from Rediff.com

We have read the contents of your mail and sincerely apologize for the inconvenience caused.

However, we request you to kindly let us know the condition of the shipment ( Outer package ) which was received by you. Whether the same was in intact sealed condition so that we can assist you in better way.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards

Amit Mali

Customer Service

www.rediff.com

RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS�

From: Rayomand Desai (rayomanddesai AT hotmail.com)

Sent: Thu 7/30/09 8:59 AM

To: alsystems.del AT gmail.com

This was the last communication I have received from you.

You further informed me that re-shipment of the replacement printer was done on 27th. Today is the 30th, I have neither received the shipment nor the tracking No. of the courier.

Both your company and rediff have acted very irresponsibly and I am totally frustrated with your operations.

Please note if I do not receive a response today I will be forced to file a fraudulent business practice against both the companies.

Regards

Rayomand

--------------------------------------------------------------------------------

Date: Thu, 23 Jul 2009 02:17:51 -0700

Subject: Re: FW: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

From: alsystems.del AT gmail.com

To: rayomanddesai AT hotmail.com

Dear Si,

I have received a mail from customer support.

I will get it done, once I receive the printer.

Thansk

On Thu, Jul 23, 2009 at 1:17 AM, Rayomand Desai <rayomanddesai AT hotmail.com> wrote:

Hi,

As spoken kindly send me the address & telephone no of the HP service centre in Bangalore. Also, where can I find the warranty of the product ?

Please revert asap.

Thanks

Rayomand

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

Date: Wed, 22 Jul 2009 20:11:05 +0530

From: customersupport AT rediff.co.in

Subject: RE:'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

To: rayomanddesai AT hotmail.com

Dear Rayomand,

Greetings from Rediff.com

We would like to inform you that the item that you had registered through Order number-5481872 has been dispatched via Blue Dart Couriers with the airway bill no - 44208500136.

Please be assured that the same would be delivered to you shortly .

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards

Amit Mali

Customer Service

www.rediff.com

P.S. Please do not change the subject line for future correspondence

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RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS�

From: Rayomand Desai (rayomanddesai AT hotmail.com)

Sent: Thu 7/30/09 8:55 AM

To: customersupport AT rediff.co.in

Amit,

I trust you have received my mail of yesterday. My wife also confirms having spoken to you and you assured her the AWB No. for the re-shipment of my order from Al Systems which was shipped out on 27th per your mail below would be e-mailed to me within the next 2 hours. It has been 24 hours past that and yet no e-mail.

I have called your customer service support executives and once again I am re-iterating my frustration with no response.

Please arrange to refund the amount paid against this order and have my account credited under advise to me immediately.

Kindly confirm action taken and call me - I am available right now at my residence.

I would be forced to take up this matter at the highest level if I do not receive a respone today.

Regards

Rayomand

--------------------------------------------------------------------------------

Date: Sat, 25 Jul 2009 19:17:04 +0530

From: customersupport AT rediff.co.in

Subject: RE:'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

To: rayomanddesai AT hotmail.com

Dear Rayomand,

Greetings from Rediff.com

With reference to your mail, we would like to inform you that the replacement against your order no.5481872 will be dispatch on 27/07/09. Please be assured that the same will be delivered to you accordingly.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards

Amit Mali

Customer Service

www.rediff.com

P.S. Please do not change the subject line for future correspondence

RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS�

From: Support (customersupport AT rediff.co.in)

Sent: Thu 7/23/09 9:29 AM

To: Rayomand Desai (rayomanddesai AT hotmail.com)

Dear Rayomand,

Greetings from Rediff.com

We are sorry to note that the item delivered to you against the order number : 5481872 is found to be defective.

However, do not be disappointed. We are arranging to get the item picked up from your place.

Kindly hand-over the product to the courier personnel (Aramex) who will be there within next 2-3 working days.

Please note :

Items are to be returned with all accessories and original packaging.

Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement

Please be assured that we shall arrange to replace the item within 7 working days from the receipt of the item in our office.

We assure you careful and prompt attention to your orders on all your future visits to www.rediff.com

Warm Regards

Amit Mali

Customer Service

www.rediff.com

P.S. Please do not change the subject line for future correspondence

RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS�

From: Rayomand Desai (rayomanddesai AT hotmail.com)

Sent: Wed 7/29/09 3:53 PM

To: customersupport AT rediff.co.in

If I do not get a response by tommorrow, I will take up this issue / case with the consumer forum, I do not need this product anymore and I will request for a 100% refund.

Please be advised, this response is not at all acceptable. This message is for Amit Mali from your email response team.

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

Subject: FW: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Wed, 29 Jul 2009 09:56:45 +0000

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Wed, 29 Jul 2009 08:49:41 +0000

Hello,

I am totally frustrated with the response and service I am getting from your Customer Service Representatives @rediff shopping.

I have made at least 7 STd calls from Bangalore and communicated via e-mail to rediff enquiring about the status of my re-shipment against Order No. 5481872 which was originally shipped by Al Systems Delhi to me on the 22nd of July and subsequntly sent back to them on 23rd July via Aramex Couriers against instructions from rediff shopping for the product being defective.

Al Systems now informs me that the replacement printer against this order has been shipped to me on 27th July 2009 and I have been repeatedly requesting for the shipment Airwaybill details and I am being informed I will be given these details by rediff.

My several calls to rediff and my e-mail follow up has yeilded no satisfactory response. All I am being informed is that the product will reach me in 2-3 days.

It is a matter of shame that a reputed Organisation like yours with whom I have been frequently shopping is giving customers such indifferent, incourteous and lukewarm treatment.

Here I am leaving my work, staying a home, waiting for my shipment to arrive since I am informed it will reach me anytime of the day and today is the 2nd day there is no phone call, no response by e-mail and no Airwaybill details against which I can even follow up with the courier service.

I would like to finally request you to please treat this e-mail seriously and give me a response either in the positive or arrange for a 100% refund against this order immediately in response hereto.

Thank you once again.

Regards

Rayomand Desai

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

From: rayomanddesai AT hotmail.com

To: customersupport AT rediff.co.in

Subject: RE: 'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

Date: Sat, 25 Jul 2009 16:42:53 +0000

Thanks Amit ! Appreciate it.

Sent from Verizon Wireless BlackBerry

--------------------------------------------------------------------------------

Date: Sat, 25 Jul 2009 19:17:04 +0530

From: customersupport AT rediff.co.in

Subject: RE:'Rediff=009-340-780' Shopping: DISPATCH-DETAILS

To: rayomanddesai AT hotmail.com

Dear Rayomand,

Greetings from Rediff.com

With reference to your mail, we would like to inform you that the replacement against your order no.5481872 will be dispatch on 27/07/09. Please be assured that the same will be delivered to you accordingly.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards

Amit Mali

Customer Service

www.rediff.com

P.S. Please do not change the subject line for future correspondence

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PLEASE NOTE: THE ABOVE EMAILS PASTED MAY NOT BE IN ACCURATE SEQUENCE, BUT JUST TO LET YOU KNOW THE EXTENT OF FRUSTRATION AND WASTE OF TIME AND MONEY.