Complaint: All Star Mitsubishi

Business Name & Address:

All Star Mitsubishi

6056 Route 35 North

South Amboy, NJ 08879

(732) 588-1700

allstarmitsubishi.com

I took in my Mitsubishi Outlander to All-Star Mitsubishi for 1:00pm

appointment to check the air-conditioning/over heating issues. Before

starting any work we were told that a complete car diagnostic would be

performed a report generated and a detailed estimate provided. It

would take approximately 45 minutes for this to be completed. I waited

in the waiting area until 2:30pm without a word on the progress of the

work. At this time I approached the desk and asked what the hold up

was. The response I was given was that "the car is hooked up to a

computer and diagnosis is being performed. This is not magic. We're

checking your car out". I then went outside and saw my car still had

not been pulled into the service bay - let alone hooked up and being

diagnosed! I approached the desk again and informed them of which car

they were diagnosing when my car was still outside untouched. They

finally brought in the car - close to two hours after my scheduled

appointment time. As it was going to take another hour or more I asked

them to call me once the report was generated and an estimate

prepared. At 5:15pm I received the call stating there was considerable

repair needed on the car and that "I was better off trading in my car

and getting a used Mitsubishi from us". I was concerned and skeptical

at this time and left straight for All-Star to pick up my diagnosis

report and estimate to assess the statement. When I arrived at 5:30pm

Robert V went into a sales pitch - verbally stating that the if I were

to repair the car with All Star the cost would be $5000. I was not

provided with any itemized repair estimates or details to substantiate

this amount. Instead I was being forced to trade-in my car and get a

used Mitsubishi which according to Robert would end up costing me

$4500 after the trade-in of my existing vehicle. This was beyond

belief! A sales pitch instead of providing me the diagnostic report

and explaining what repairs were needed. I declined the pitch and

asked for my diagnosis report and detailed estimate to consider it

without pressure. I was not provided either - instead I was handed a

bill for $104 of parts and labor. I am very disgusted with this

establishment and its representative's repair and selling practices.

Comment On This

Yes, that sounds like typical All Star Mitsubishi.

Service manager is a lying,conartist.. like everyone else in that dealership