Order From Bestbuy.com

Hi,

I ordered a toshiba laptop on bestbuy.com by online shopping at the date of 12 August. My order number was BBY01-297458038064 . By 12th of August i got an email saying that my order was completed and it would be ready for shipping within one day and the estimated delivery date was before 20th of August. But i got no e-mail after that. So on 15th of August i sent another e-mail and asked the status of my order. I got a response on the 16th of August saying that my order was back ordered and they were waiting for the supplier... So i wrote another e-mail and complaint about not informing me about the case before my e-mail and asked if it could be delivered before 23th of August since i wil leave US at that date. And got an e-mail on the 18th saying that it wouldn't be possible to deliver my order before that day, and i could cancel my order by replying that e-mail if i'd like. And at the same day i replied with an e-mail asking to cancel the order. I got

no response! than i wrote another e-mail using my bestbuy account, and got no answer. On 19th i wrote my third e-mail to cancel the order, got no response!

So at 20th of August icalled the customer service and asked to cancel the order, they told me that my order was ready to ship and she was not sure if she could cancel it, but she would inform me with an e-mail about the case. Guess what? They did not send me any e-mail! And the have got the money from my credit card!

They want to make me pay for their mistake and don't give any information or response. It is the worst experience i have ever see with online shopping!

my e-mail adress is Email User