T-mobile customer service

T-mobile's customer service has gone DOWN HILL. Never having any experiences with camera phones, I made 3 attempts to find out info about a T-mobile pre-paid camera phone that is on sale this week in Houston. All attempts failed. In fact one t-mobile rep directed me to ATT pre-paid:

1. First call: The T-mobile rep (India English, spoke too fast) gave me another number to call and it turned out to be ATT pre-paid service. The ATT customer service person was very courteous. He did answer some of my questions. Maybe a T-mobile supervisor would be interested to know that a T-mobile customer service person is redirecting customers to ATT.

2. Then I called t-mobile again. This time, the rep told me how much it cost to send a photo on pre-paid phone and then put me on hold, for quite a while, for other questions regarding camera specifications. The next thing I knew, I got a recording that the number I have dialed is closed. And click. Rude. She should have come back on the line. Furthermore, for next time, I still don't know which dept. to contact.

3. I then went online and found a chat. I took the time to typed the complaint and question. Then I click next and got a message saying that chat is currently closed and gave times that it will be open. I lost what I typed. Why not give this info up front, BEFORE the customer takes the time to type the question, which pomptly gets lost.

By the way, I know this is Sunday. However, the sale is limited supply and I was trying to find out info before the store opened.

I'm not complaining because I did not find the info on Sunday morning. I'm complaining about the manner that T-Mobile reponded to my inquiries.