Paradise VIllage Group - Paradise Village Lies

Posted on Wednesday, August 19th, 2009 at 12:03pm CDT by ec70f1ad

Product: Paradise Village Timeshare

Company: Paradise VIllage Group

Location: Nuevo Vallarta, MX

Category: Other

We attended the vacation club presentation at Paradise Village Resort in Nuevo Vallarta, we brought with us our children.

Many employees commented on how wonderful the resort is for children and how Mexico in general is a very family friendly place. The first part of the presentation was an extensive tour of the resort with somebody named Ignacio, nickname Nacho, talked about how he maintains contact with many vacation club members and how he makes sure everything is perfect for them when they come to visit the resort. He assured us numerous times that the best part about the membership is that we would have the ability to stay at other amazing resorts, and he did not want to see us back at Paradise Village for at least several years.

We were then taken back to the cafeteria where we were given breakfast while the salesman, Ricardo Salcido, talked to us. After hearing the price of the membership (something like $36,000 for 9,600 points), we told Ricardo, the salesperson, that we could not justify the cost of the Paradise Vacation Club membership, based only on use of Paradise Village Beach Resort. Ricardo emphasized many reasons why this membership was a great value including big discounts on five star resorts and other benefits.

Ricardo then asked us, "What is your dream vacation? We told him that we wanted to take our four children to Disneyworld in Orlando. Ricardo then brought out a book (we later found out this was the Interval International catalog) which showed hundreds, possibly thousands, of resorts where we could stay using our Paradise Vacation Club membership. He asked us again, "Where else would you like to go?" We said that we live in California and would like to spend more time skiing in Lake Tahoe in the winter and were interested in the beach resorts in Southern California for the summer. Once again, Ricardo flipped to the pages that showed numerous resorts in Tahoe and Southern California.

We asked Ricardo many questions about the exchange process. We asked if it is difficult to exchange. He said "Absolutely not! It is easy!" We asked him to explain how the exchange process works. We asked "Why these other resorts would let us stay there? Does there have to be a person from the resort where we want to go that wants to exchange? What if no one from that resort is exchanging?" He said "NO! It doesn't work like that." We asked what incentive do the other resorts have to let us stay there?" He indicated that it was like advertising for the other resorts. He said that the resorts would let us use our points there because they are hoping that we will then buy a membership there too. This was a lengthy discussion because much of the value of this membership for us was the ability to go to other resorts with our children. We explained that in the United States it is difficult to travel with four children.

Ricardo assured us that all resorts available for exchange could accommodate our family and that we would often get MORE on an exchange because Paradise Village is so elite compared to other resorts, that our points could actually be worth more on exchange translating to a bigger unit or more benefits.

We then said that the membership was attractive to us but the price was three times what we had expected. At this point, Ricardo brought over his manager. An American named Brett Maddox. We talked to Brett at length, including a lot of questions about the financial soundness of the company. We explained that our family had recently suffered severe financial losses in the United States because of what was happening with the U.S. economy and stock market. Brett assured us that the company was sound and debt free. We expressed concern about purchasing a membership in a Mexican company which would leave us little recourse if we had a problem. Brett pointed out that the Vacation Club was a California company.

We were also offered a certificate which would give us a onetime additional week at any exchange resort for a two bedroom unit. When we went to sign our papers, this certificate was not included. We had to ask for it. We did not receive the certificate in 15 days. I called Danielle at Paradise Vacation Club in January to ask for the certificate. I called again in February. We were waiting to receive this certificate in order to book our first vacation. Finally in early February, we received the certificate.

As soon as we received the certificate, we tried to book a vacation in Disneyworld. We were informed by Interval International that Disney no longer exchanges with Interval. I said, "Disney is in your book." I was told that Disney had cancelled their contract with Interval.

Next, we attempted to book a summer vacation in a Southern California resort, "Marriott Newport Coast Villas" because it is driving distance to Disneyland in Anaheim, California. When I contacted Interval International, I was told that there is nothing available at that resort until October. Nothing during the summer. I asked, "Are you telling me that there is no vacancy at this resort until October?" She indicated that there would be nothing available until someone from that resort put up their points for exchange. She offered to put in a request for three different weeks in June. I asked her to go ahead and do this, and I asked what the chances are that we will get one of these weeks. She said, "I really couldn't say. It could happen." I then asked her to look for any other resorts in the area; anything driving distance from Disneyland. She found that there were no resorts available on the entire coast of Southern California for the entire summer.

We now suspect that they purposely did not give us the certificate on the day we purchased the membership because if we had tried to use it immediately, we would have learned that they had lied to us about how Interval International works and would have cancelled our membership.

SUMMARY

In summary, we were duped into buying a membership that is not usable for us, this process took many hours. We started with a family breakfast; it went through lunch and into the mid-afternoon. The salespeople at Paradise Village misrepresented the benefits of the membership and now claim that they are not responsible for their own misrepresentations. Further, Paradise Vacation Club, a California corporation, claims that it is not responsible for the misrepresentations of its sales agent, Paradise Village.


7 Comments

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886316c6, 2010-02-11, 07:49PM CST

We also were sold a "membership" at Paradise Village by Brett Maddox. A lot of the same misrepresentation. We were able, with some difficulty, and heated arguments, to rescind our contract with the help of the Perfecto Office in Puerto Vallarta. It is so important to shop around these "resorts". Demand a copy of all documents that you sign as the sales staff WILL withhold certain important documents insisting that they are "in house legal" documents. This is illegal! BE VERY CAREFUL AND MAKE THEM EXPLAIN IN DETAIL EVERYTHING THAT YOU HAVE QUESTIONS ABOUT. ASK FOR GUARANTEES IN WRITING. Though Paradise Village is a "California owned" resort, when we rescinded our contract we were threatened with a legal battle in Mexican courts (a big scare tactic).

30263227, 2011-05-29, 03:27AM CDT

Thank you for writing your complaint. We too had a very similiar incident when we purchased an upgrade for a timeshare I bought there years ago. The salesman was full of lies! Nothing he said panned out. At all. I agree with you. Interval Intl has been a nightmare to deal with for us - like you said, nothing is ever avail for the dates we need. And, it's expensive! The whole timeshare thing is a big disapointment for us. We are remorseful now about our purchase.

4043aa43, 2011-10-01, 01:27AM CDT

I am a very happy owner at

Paradise Village. The resort has no

power over the availablity exchange

through Interval International. They are

not affiliated except for being a resort

in that exchange system. Being a timeshare owner for many years, I have learned you have to be flexible to get an exchange and have to put in your request a very long time in advance. I always put in my requests one year in advance of the dates I want to travel. I have never had any problems getting a good exchange. Also, you have to be willing to travel in the off season. You were trying to go to the most popular places in high season. No wonder you had problems. Please don't blame Paradise Village for this. I am a proud owner and never felt any pressure from the sales staff and they have always been upfront with me. Nothing was misrepresented. Their timeshare presention is the most pleasant I have ever attended. I have been to many of them at various resorts.

I think you just lack a general understading of how the timeshare exchange system works. I earlier you deposit your week for exchange, the greater your chances of getting what you want. And be flexible.

81c8990c, 2012-03-08, 05:20PM CST

I am a proud owner of Paradise village time share, My wife and I had no trouble finding a use for the free exchangable week, We go to Paradise for 2 weeks a year and enjoy the area and resort, we at no time thought we were getting lied to maybe a prod here and there but it is there job to sell, If you wernt prepared to spend that kind of income on a time share you should have told the sales person to have a good day and went along you business.

PS you can always sell your share they have a website just for that. have a great day cant wait to go back to paradise. Jeremy

5a474961, 2013-02-20, 09:23AM CST

Jeremy,

You mentioned that Paradise Village has a website where you can sell your timeshare. What is the URL?

Lynn

John, 2013-05-16, 03:19PM CDT

Anyone that buys a timeshare from this company should be very concerned. Not only are they known for many misrepresentations by their sales staff (as are many other Mexican timeshares) but if you ever want to sell your "membership" you will be required to pay Paradise Village a transfer fee of 10% of the original purchase price. So after you pay say $36,000 for your ownership you will have to pay them $3600 (unheard of with most ANY other resort) just to get rid of it. It has no resale value (check out ebay) and in most instances you can't get anyone to even take it for free because of the extremely high transfer fee. And by the way they can raise the transfer fee to whatever they like and there is nothing an owner can do about it. Anyone looking to buy a timeshare should look to buy somewhere else and anyone owning with Paradise Village should start to question the HOA about how they justify what they do.

ccb3ef90, 2013-06-22, 02:53AM CDT

We are proud owners at Paradise Village and we are very happy with everything. Please become educated about the whole process before purchasing. We have learned just like the above comments that it is a journey well worth. We bought in 1997 and have been happy along with our 3 children who are now adults. They have pleasant memories of Paradise.

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