Yellow Freight Inept and Incompetent

On August 12, 2009. I received a phone call regarding a delivery schedule for an article that I had ordered. After discussion we agreed that the delivery would occur on Monday, August 17th between the hours of 1:00 PM and 4:00 PM. Because they do not make off hour delivery it would mean that I would have to take the afternoon off at a loss of $150.00 in order to get their delivery.

On Monday, I waited as agreed upon becuase the women told me to MAKE SURE THAT I WAS THERE. At 3:30 with no appearance I called the headquarters and talked wih Pat after 4 transfers. I told her of my dilemna and the fact that I had just lost 150 dollars due to their incompetence. After checking with someone from the company she asked when did I get home from work. I told her I get home at 5:30pm and that I really need this item. She stated emphatically that I would receive it on Tuesday after 5:30pm.

On tues at 6:00 PM I called because I still saw no sign of them. Well again I talked to Pat who only asked if I got an earlier message from her. I said NO I WAS WORKING as I had explained to YOU yesterday. She then stated that they couldn;t get a driver after hours. WHAT an absolute DISGRACE and pooe excuse for a company.

Now I have to Take off another day of work tomorrow to get my article. That means a loss of 300 dollars. I will inform every company that I deal with in the future to NEVER ship to me with Yellow as I will not accept delivery in the future. I lost $450 due to their incompetence and am considering a civil suit against them.