Complaint About Best Buy

We purchased a 42inch Samsung TV in December 2007, we purchased the

extended warrantee, yesterday the TV stopped working, it will not turn on. We

started this morning calling our local Best Buy and no answer, we called a

minimum of 5 times and then decided we needed to take the TV to them. We

decided we would leave the TV in the car until we talked to someone, upon

walking in the man at the front instructed us to bring the TV in, I got a cart

and he advised no not that one you need a different one I advised at that

time, the TV would not fit on the other cart he insisted I take that other

cart, sure enough the TV did not fit. I ended up carrying the TV through the

store, when I got to the counter and met my wife she advised me we had two

choices, one we send the TV off to Denver and we would not get it back for

3-4 weeks, or we take it back home and have someone come look at it and if

they can fix it they will if not they will need to take it and that too

could take 3-4 weeks, this information came from the man that worked for the

"Geek Squad". When I asked why we had to send it to Denver the man behind

the counter looked very confused and irritated that I would ask such a

thing, by this time I picked up the TV and left my wife at the counter with the

Geek Squad, she came out and advised we need to call and schedule someone

to come out. My wife called right away and again was transferred to the

Geek Squad, the lady on the phone was obviously pre-occupied because my wife

had to repeat everything from the phone # to the address to what's wrong.

The lady then put her on hold and when she came back she advised the

earliest appointment was August 27, 2009 that is 12 days from now. She proceeded

to tell my wife that someone over the age of 18 needed to be there from

12-4 and someone needed to be by the phone on that day from 7am-12pm so they

can call to confirm the appointment. When my wife asked so that means

someone has to stay at the house from 7am-4pm the lady never acknowledged the

comment never apologized and made it very apparent she wanted off the phone

to continue whatever we interrupted. Now I ask why did I pay extra for a

warrantee that now I have to wait a minimum of 12 days before someone even

attempts to fix my problem, not one of your employees seem to care.

Expecting someone to stay home all day is not realistic, we both work and have

kids that need to go to school and be picked up, how are we to do this? I can

get this treatment by purchasing through the Internet and pay a lot less

for it.