Bluewater Spa/ Unreliable Co

We had purchased a SPA through EBay sometime in December'08. It was very dramatic to receive it in a first place, because it is 800 lb and no one wanted to do delivery. However, it was not the biggest problem. Air Control Valve and the cover were damaged. We were promised that the cover and the valve will be replaced. However, since then we have not received anything. And he is not returning our calls anymore.

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We too have had the same problems with this company.

They know ebay inside out and are using its system to hide behind (ie no claim 45 days after purchaes) the spas don't arrive from China for months and by then its too late.

Great tip - advertise your spa right next to theirs on ebay and be very honest about the description. Be careful not to directly mention them or ebay will remove the listing. I pretty much guarantee you won't sell it so you only risk a dollar/euro or two to have a go at them.

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Did your Tahitian spa have the High definition TV? My offer said "HD TV" and it is not, When questioned they changed their Ebay and site offer and still insisted they gave me a HD TV. False advertisement over state borders is not good on their part , horrible support and servcie, Scam at best. Time to take to court, you have the right. I will , and doing it soon.

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because they ask that you give them a positive rating and in return they give you free filters before you even take delivery of the spa so, it is too late to give the bad feedback once you get it and start having problems. smart right?

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I just curious as I was considering buying a spa from blue water spas. I couldnt help but notice your comments, yet, Blue Water Spa's has a 100% positive rating on ebay. If this did happen why no negative comment on ebay?

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I have had similar terrible experience with this company. I purchased a Tahitian Spa from them on EBAY and received it many months overdue. I then had used the spa only twice before a control board must have blown for the recirc pump. Numerous attempts via phone and e-mail failed to get an adequate response for myself or my repairman. I have therefore given up and am resigned to regret my choice of them. Maybe a class action suit is necessary.

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Unfortunately, due to the complaint process being anonymous we cannot confirm the customer's information or validity of their claim.

However, we respond to all calls and messages. We have been in business for over 7 years with thousands of happy customers.

Per the customers statement, the valve and cover were damaged during shipping. The ONLY reason why the parts would not be immediately replaced would be if the damage was NOT noted on the delivery receipt. We provide detailed shipping instructions explaining the spas must be inspected upon delivery and any damage must be noted on the delivery receipt. Any damage not noted on the delivery receipt is not covered under the shipping insurance. Without damage being noted it is extremely possible and plausible that the damage occurred by the customer.

We do our best to resolve any and all issues to our customers satisfaction.