Bluewater Spa/ Unreliable Co

We had purchased a SPA through EBay sometime in December'08. It was very dramatic to receive it in a first place, because it is 800 lb and no one wanted to do delivery. However, it was not the biggest problem. Air Control Valve and the cover were damaged. We were promised that the cover and the valve will be replaced. However, since then we have not received anything. And he is not returning our calls anymore.

Comment On This

I have had similar terrible experience with this company. I purchased a Tahitian Spa from them on EBAY and received it many months overdue. I then had used the spa only twice before a control board must have blown for the recirc pump. Numerous attempts via phone and e-mail failed to get an adequate response for myself or my repairman. I have therefore given up and am resigned to regret my choice of them. Maybe a class action suit is necessary.

Comment On This

Unfortunately, due to the complaint process being anonymous we cannot confirm the customer's information or validity of their claim.

However, we respond to all calls and messages. We have been in business for over 7 years with thousands of happy customers.

Per the customers statement, the valve and cover were damaged during shipping. The ONLY reason why the parts would not be immediately replaced would be if the damage was NOT noted on the delivery receipt. We provide detailed shipping instructions explaining the spas must be inspected upon delivery and any damage must be noted on the delivery receipt. Any damage not noted on the delivery receipt is not covered under the shipping insurance. Without damage being noted it is extremely possible and plausible that the damage occurred by the customer.

We do our best to resolve any and all issues to our customers satisfaction.