EMPIRE CARPET THE WORST QUALITY

Just a little back round on our environment. My wife and I live alone [ with a dog who joined the family about 4 months before the reported problem in a 3000 plus square foot home. Our home is very clean with professional cleaners every week. We have lived in our home for 32 years it has be updated on numerous occasions. W have re-carpeted more times then I care to think about and never had any problems Our air conditions systems (4) are all equipped with hepa filters, we are clean freaks and our combined weight is less than 300 lbs. My wife weighs a 100 lbs and I�m about 170. I work full time. The point is that our home does not get an extraordinary amount of traffic.

I had Empire Carpet install Berber carpet install in two large rooms and in our halls and staircase. After a short period (18 months) of time the carpet showed wear on the edges of our steps (there are two stair cases) [ all the traffic is not on only one stair case] and the loops were pulling out. Some were even under the lip of the stairs.

We called Empire and they sent an �independent� inspector. (the fact that he was a sales person for their largest competitor in my mind did not make him independent). In his report he made general observations of various of the homes mechanical systems and other thing that were for the most part inaccurate. He also did not mention that at all entrances to the home(4) there were multiply industrial mats inside and outside to minimize soil coming into the home. In the winter we actually have runners by the entrance doors over the hardwood floors that collect most of the soil before you even hit the carpeted sections

He determined that the carpet was not cleaned enough and the cleaning would raise the matted pile. The very light colored carpet showed no sign of soiling. We also were not informed that the carpet should be cleaned every year when we purchased it. He also determined that my dog is having an adverse affect on the carpet. Again I was not informed that �pets� could not be in a home when this carpet is used. We also showed him other rooms that have 10 year old Berber carpet that is just as light of color and it shows no loops pulled out and no �matting�. He had no comment.

I feel that the carpet is of very inferior quality and the refuse to stand behind. I asked them to revisit the issue and they refused. I was a big fan of Empire as the initial sales and installation process was very pleasant. I actually mentioned it to quit a few of my friend and associates but I now regret that.

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Any update on this? Boy I wish I would have seen this a year ago. I had Berber installed in July of 2010 and after a year I can't believe how bad it is. It has to be defective. The sales person sold us berber because he said it was ideal for high traffic areas! Ha after a year of having it I would laugh at that now if it wasn't so sad. Empire never shows up for the inspection, then when we call they tell us it was a mix up on our end with the date and time. I guess I should call a lawyer also.

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JUST HAD MY HOUSE DONE! LOOKS GOOD, BUT EVERY TIME I VACUM IT FILLS THE BAGS WITH CARPET, I MEAN A LOT OF CARPET. CAN'T KEEP BUYING BAGS AND THE CARPET WILL NOT LAST LONG. LET ME KNOW ABOUT A CLASS ACTION, I THINK IT NEEDS TO BE DONE. KELVIN SEIVERS

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After reading several complaints on this website its looks to me like a class action lawsuit should be filled against this company. We just purchased carpet from Empire; they made an appointment to come over with some samples. After choosing a sample they installed the carpet 2 days later. I'm wondering if the carpet that was the sample was the same carpet that was installed. At this point there is no way to tell.

My wife did talk them way down in there price to low to believe 1,068.00 dollars for three small rooms.

They agreed and installed the carpet she picked out, after two weeks it�s starting to look a little warn.

I think that I will look into a class action lawsuit againsted this company.

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I am having the same problem after about 6 months. I am only in the house 2 days a week. They did a horrible job with a horrible product for $7200.00. I am getting the run-around right now but I am sure I will have to take them to court

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I agree completely that Empire carpeting and their installation is of exceedingly poor quality. We had a plush carpet in our home prior to the Empire carpet. That carpet was over 20 years old and showed less wear than does the Empire carpet after two years. The quality is so poor we had an inspector look at it after only a year and we got the same response as the complaintant. We have asked for another inspection since now the carpet is coming apart at the seams and lays flat as can be. We will ask that the carpet be replaced. If Empire refuses we will take legal action.

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Empire Today is currently researching your concerns. We always want to ensure that you have the best possible experience, and a customer care team member will contact you directly within one business day to work toward a resolution. Thank you for sharing your experience with us.

Sincerely,

Consumer Advocate Team

Empire Today, LLC