SEARS CITI-BANK CREDIT CARD FALSE ADVERTISEMENT

I RECEIVED A SEARS GOLD MASTERCARD AND WHEN ACTIVATING THE CARD IT ASKS YOU IF YOU WOULD LIKE A PIN NUMBBER SO YOU CAN GET CASH FROM YOUR CARD. I SAID YES. I RECEIVED MY PIN NUMBER WITH A LETTER SIGNED BY KENDALL E. STORK, PRESIDENT AND CEO OF CREDIT CARD PRODUCTS, CITIBANK (SOUTH DAKOTA), N.A. SAYING I COULD USE MY CARD AT ANY ATM TO ACCESS CASH. I WENT TO TRY AND GET SOME CASH AT MY BANK AND THE CARD WAS DECLINED. ITS A BRAND NEW CARD, I HAVE CREDIT AVAIALABLE AND WHEN I CALLED SEARS TO VERIFY WHY IT WAS DECLINED THEY INFORMED ME THAT MY ACCOUNT HAS A 0 CASH ADVANCE AVAILABLE. I THINK IT IS FALSE ADVERTISEMENT FOR PRESIDENTS OF CREDIT CARDS TO SEND OUT LETTERS WITH PIN NUMBERS SAYING YOU ARE ABLE TO USE A CREDIT CARD FOR CERTAIN PURPOSES AND ITS REALLY BOGUS INFORMATION AND IT SHOULD BE ILLEGIAL. YOU JUST CAN'T TRUST ANYONE ANYMORE WHEN IT COMES TO BEING HONEST AND HAVE SOME INTEGRITY ABOUT THEIR BUSINESSES. THEY SHOULD NOT JUST ISSUE PIN NUMBERS TO CUSTOMERS WHO CANNOT UTILIZE THE CASH OPTION ON THE CARDS. TO ME ITS FALSE ADVERTISEMENT TO SEND ME A LETTER SAYING I CAN USE THIS CARD FOR THIS PURPOSE AND ITS NOT TRUE AT ALL AND HAVING IT SIGNED BY THE PRESIDENT DOES NOT LOOK GOOD FOR THE COMPANY OR BANK AT ALL.